Center Representative Sales Associate

Melquisedec Alicea

** **** ****** **. • Lawrence, MA 01843

C: 978-***-****

***********.******@*****.***

SKILL

Bilingual

Microsoft Office

Customer Service Skills

Quick Learner

Flexible

Multi-tasking

EDUCATION

The Salter School Tewksbury, MA 2013-2014

Health Claim Specialist Program

Lawrence High School Lawrence, MA 2006-2010

Health and Human Services

EXPERIENCE

Greater Lawrence Fam. Health Center Methuen, MA 2/2018-10/2021

Referrals Specialist

Processed Referrals (CT- Scan, MRI, Ultrasound, Fibroscan, Nuclear Medicine, Mammogram, Bone Scan, Fluoroscopy, X-rays, PET Scan)

Obtained Prior Authorization for Imaging/Radiology Dept.

Verified patient’s health insurance to make sure it covered the visit with the specialist

Handled inbound and outbound calls

Assisted with on-boarding and training

Monitored electronic referral boxes in Electronic Medical Record (EMR) system

Worked with Centricity and Athena Health software

Monitored FAXCOM throughout the day to review and process referral request

Called patients regarding insurance issues and/or upcoming referral appointments

Greater Lawrence Fam. Health Center Methuen, MA 4/2015-2/2018

Call Center Representative

Promptly answered incoming calls in a professional manner.

Directs calls to the appropriate departments, left messages for call back

Responded to messages left from patients on the Patient Portal, and booked appointments through the portal per patients request

Help out with internal referrals, such as booking patient for Behavioral Health, Nutritionist, Diabetes Center within the organization.

Scheduled appointments and reviews appointment details, date, time, location, and clinician.

Kept demographic information updated and accurate.

Communicated with PCP change requests or transfer care/location requests.

Send late arrival notices and follows cancellation and rescheduling procedures.

Assisted with on-boarding, training, quality assurance and employee engagement.

CW Price Methuen, MA 8/2011-1/2015

Cashier, Sales Associate

Organize and arrange the ladies department for projects to make it presentable

Handle cash and credit card transactions as a cashier

Answers customers’ questions in a friendly and informative manner

Unload truck

Tag merchandise

Inventory merchandise

Processed layaway and managed fitting room

Answered phone calls

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