Service Representative Protection Specialist
Resume:
D'Hindsa Benoit
Customer Service Representative
Houston, TX
*************@*****.***
Obtain a job in a community-oriented company that possesses a position that will allow me the opportunity to utilize intelligence, hard work, time management, and resourcefulness. Work Experience
Account Protection Specialist
Bread Financial - Houston, TX
March 2022 to Present
Assisting account holders with fraud reports, financial adjustments, chargebacks, updating personal information, denying and accepting credit applications. High call volume. Remote Customer Service Representative
AppleOne(contract) - Houston, TX
April 2021 to March 2022
Answering CDC Covid-19 vaccination hotline, addressing customers questions and concerns with information provided by CDC. Setting appointments and finding proper locations for customers to receive vaccines. Being able to transfer caller to proper CSR if other details are unavailable to my knowledge. Remote position.
Grievance and Appeals Specialist
Anthem, Inc.(contract) - Houston, TX
March 2020 to February 2021
Work from home: Receiving calls from members and providers updating demographics sending new insurance calls providing members with resources that are useful with the type of insurance they may have.
Insuring that reports and responses are documented for State Department. Sending SECURE documents to State Department also making calls to follow up with provider response for incident. Waitstaff
Spring Cypress Assisted Living - Cypress, TX
November 2019 to January 2021
Assisting with breakfast, lunch, and dinner orders for residents also serving ordered meals to residents to dinning room or living area. Also keeping working environment clean and well kept with wiping tables, sweeping, mopping, taking trash, and washing dishes. Student Parent Advisor
Cornerstone Children's Academy - Houston, TX
May 2017 to June 2018
Provided Case Management to Students and Parents Assisted with locating self-services, such as Snap Benefits, Locating Housing for low- income families, helping receive NCI for parents working or in school full time, meeting deadlines to assure that the family needs will be met in a timely manner Customer Service Representative
Harris County Toll Road Authority EZ Tag - Houston, TX August 2015 to February 2018
Receiving incoming calls for Harris County Toll Road Authority (HCTRA) customers resolved billing issues with payment method, updating account information, adding and removing vehicles from account, filing disputes for partnering agencies, making payment plans for customers who are unable to pay balance owed, emailing resolution team to resolve any issues with customer account. Customer Account Executive/ Technical Support
AT&T - Houston, TX
March 2016 to November 2017
Duties include answering multi-line phones, assisting with billing issues, researching and servicing problems, verifying and correcting accounts, maintaining client's records, scheduling and updating dispatch, technical support for high speed internet, modems, routers and computers, and cable boxes, working independently on projects as they arise
Store Manager
Ace Cash Express - Houston, TX
June 2013 to April 2015
Duties include opening and closing store in a timely manner, tracking office expenses and creating monthly budgets for senior VP, processing auto and payday loans, insurance sales, account payable, accounts receivable, bookkeeping, accounting for all monies in and out safe, verifying bank deposits, security duties, training new employees, developing and implementing new ways of increasing revenue, cashiering, billing and payment processing, producing customer retention, collections, ordering inventory and clerical tasks including filing, typing, faxing, and data entry. Customer Service Representative
City of Houston - Houston, TX
December 2010 to September 2012
Duties included resolving customer complaints, analyzing and researching customer issues, data entry, dispatching inspectors for hvac, electrical, and plumbing, balancing monies on a daily basis, faxing, and filing.
Education
High school diploma
Willowridge High School
Houston Community College
Skills
• 45 wpm (Less than 1 year)
• CRM (Less than 1 year)
• CUSTOMER RELATIONSHIP MANAGEMENT (Less than 1 year)
• Excel (Less than 1 year)
• Microsoft Word (Less than 1 year)
• PowerPoint (Less than 1 year)
• SAP (Less than 1 year)
• time management (Less than 1 year)
• typing (1 year)
• Word (Less than 1 year)
• Customer Care
• Call Center
• Customer Service
• CSR
• Customer Support
• Medical records
Certifications and Licenses
Food Handler Certification
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