Training Assistant Call Center
Resume:
alexis mcfarlane
Tucson, AZ *****
*****************@*****.***
Work Experience
Subject Matter Expert
VXI Global Solutions
August 2021 to Present
Developed and trained new hire employees on business policies and procedures well also meeting the required clients key performance .
Assisted training manager on following company policy and class management. Provided high level of leadership knowledge well facilitating specific required lesson plans and maintained strict agenda guidelines to insure all required material as instructed. Learning Ambassador
AMAZON FULLFILLMENT CENTERS - Tucson, AZ
April 2019 to Present
I trained new employees on how to use company tools on how to ship and unload products. I showed them safety and guided them there first week.
Associate
Goodwill Industries - Oro Valley, AZ
Present
Develop skills in leadership,time management and pricing Trainer
VXI Global Solutions
August 2021 to December 2022
Responsibilities were
• Preparing procedures and policies regarding retention techniques and appropriate agent conduct.
• Process employee paychecks by collecting data from attendance
• Training experienced employees on new or updated procedures to improve new employees' performance.
• Observing employees and identifying any areas of opportunity
• communication with team leaders and managers to conduct coaching in any area of opportunity.
• Measuring the effectiveness of training classes and preparing individual or team progress reports.
• Ensuring employees keep up their productivity and maintain Great customer satisfaction. Sale Associate
Rent-A-Center - Tucson, AZ
June 2021 to August 2021
I was collecting past due payments, collecting payments and making sales using multiple windows . Education
High school or equivalent
Tucson Magnet High School
August 2008 to May 2011
High school or equivalent
Skills
• Customer Service
• Organizational Skills
• Guest Services
• Leadership
• Public Speaking
• Communication Skills
• Sales
• Pricing
• Warehouse experience
• English
• Forklift
• Pallet Jack
• Microsoft Office
• Order Picking
• RF Scanner
• Retail sales
• Order fulfillment
• Typing
• Cash handling
• Bilingual
• Bill collecting
• Shipping & Receiving
• Management
• Spanish
• Retail management
• Call center
• Training Assistant Certified
• Quality Assurance
Languages
• Spanish - Fluent
Certifications and Licenses
CPR & First Aid
State Tested Nurse Aide
Forklift Certified
Contact this candidate