Hard working, great work ethic, great asset
Resume:
Ashley Wright
Hard worker perfect for the job
Tucson, AZ 85756
adt585@r.postjobfree.com
Work Experience
MSR Lead
PEOPLE'S ENERGY - Oronoco, MN
November 2016 to October 2021
Collections, Billing, Energy Consulting, Escalade upset calls, process delinquent and billing, autopay process, help members in office and on phone, assist with an MSR questions or tasks that may need to be completed due to short staffing, training, help MSR with questions and any advice, assist msr supervision and head of dept with any reports or assistance they request. Other tasks as needed to provide excellent customer service to members.
Member Service Representative
People's Energy Cooperative - Oronoco, MN
July 2014 to November 2016
Responsibilities
Customer Service, Billing
Skills Used
Administrative, customer service
Front Desk Manager
Wintergreen Resort and Conf Center - Baraboo, WI
July 2010 to June 2014
-Assist guests in any way needed/ reception work- faxing,copying, etc
- Registered guests within the hotel
- Trained new employees the computer, routine, hotel specifics from room types
- Money handling experience
-Resolve guests complaints
Kennel Supervisor
Pet Retreat
July 2008 to March 2010
-Keeping a clean kennel- both inside and outside • Cared for 40+ dogs their paperwork, toys, scheduled feeding/treats at a time
- Socialized groups of dogs at a time with each other to play
-Kept organized logs of the play time(s), food scheduling, and play groups
-Implemented training course for new recruits
-Always on watch to stop potential situations before they escalate Temp job
Encompass Travel - Madison, WI
February 2007 to April 2007
Administrative Assistant
-Organized/updated 100's of cliental information through e-mail or phone
-Assisted general manager in any way (copies, faxes, phone calls, etc)
-Created my own system of organizing past paperwork to be more efficient for the company Education
BA in Business Administration
Ripon College - Ripon, WI
2003 to 2007
General
Wisconsin Dells High School - Wisconsin Dells, WI
1999 to 2003
Skills
• Track record of listening and responding to customers’ needs and concerns / Proven ability to determine answers and solutions quickly/ Telephone Reception/ Multi- tasking abilities/ Efficient problem solving skills/ Excels in customer service
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