Technician Assistant Customer Service

Michael C. Philpot

Sales / Customer Service / Marketing

Contact

407-***-****

**** ******** **.

Orlando, FL 32804

adt57h@r.postjobfree.com

Skills

*Marketing Strategy

*Client Prospecting

*Account Management

*Customer Service

*Sales Management

*Contract Negotiations

*Health & Fitness

*Appointment Setting

*Billing/Invoicing

*Real Estate

*Business Strategy

*Client Follow-Up

*Mentoring/Coaching

*Email Marketing

*Public Relations

*Promotional Events

*Patient Education

*Rapport Building

*Staff Training

*Industry Research

*Presentations

Education

Bachelor of Science: Marketing

University of Central Florida

Associate in Arts

Seminole Community College

Technologies

Microsoft Office Suite

QuickBooks

PowerPoint Presentations

Skype Software

Profile

Accomplished, forward-thinking professional with a Marketing Degree and track record of success in driving improvements in overall sales and business. Accomplished superior interpersonal skills to build relationships with staff and customers.

Highlights

Spearheaded innovative marketing and business prospecting strategies to drive continued growth and success.

Forged solid customer relationships while securing sales.

Utilized previous customer service expertise and systems knowledge to successfully handle responsibilities of position with Farmers Insurance.

Experience

Farmers Insurance

Service Advocate II, Service Operations, April 2022-Present

Work directly with insurance agencies throughout United States, communicating via telephone and chat, handling and solving billing issues.

Pier 88 Diving

Account Manager / Technician Assistant, 2004-2022

Managed existing and new accounts in support of a regional business specializing in diving services and marine maintenance.

Analyzed and implemented new processes and data systems

Oversaw accounting and billing functions.

Coldwell Banker Real Estate

Relocation Coordinator, 2002-2004

Relocation Assistant, 1998-2002

Conducted industry research and demographic market comparisons to determine costs of living; developed information packages for clients

Coordinated training sessions for staff; managed off-site events

Affiliations

American Marketing Association—Member

American Red Cross—Volunteer

Pi Sigma Epsilon—Member

Habitats for Humanity—Volunteer

American Red Cross-Volunteer

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