Desk Analyst Help

Cavan Ray Theiss

*******@*****.*** 979-***-**** 604 E 27th st, Bryan TX 77804

Summary of Qualifications

•Results-driven professional offering a 7-year career in information technology.

•Can successfully manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.

•Constantly working to improve abilities in various technical areas and always looking for learning opportunities as well as any relevant experience to promote self growth.

Education

Associates of Science, Computer Science

Blinn College, Bryan, Texas, Spring 2017

Associates of Art, Criminal Justice

Blinn College, Bryan, Texas, Spring 2017

Currently working towards Associates of Science, Engineering

Currently preparing to test for CCNA

Technical Proficiencies

Platforms

Windows; MacOS; Various Linux based systems.

Software

Microsoft Office Suite, Various Remote Desktop software, VMware, Network and facility monitoring software, Various ticketing systems.

Languages

Java, C, C++.

Relevant Professional Experience

Fibertown, Datacenter management - Bryan, Tx, NOC analyst, April 2016 - April 2021

•Maintained datacenter power systems and backup generators.

•Ensured secure management of data and maintenance of vital equipment on site for various customers.

•Planned and installed both fiber and copper cross connections between and within colo’s.

•Maintained detailed case notes/resolution notes per company practices.

A&M Library System IT - College Station, Tx, Help Desk analyst, June 2017 - July 2018

•Monitored the system for failures or errors and responded by addressing issues immediately.

•Monitored and maintained computers and peripheral data processing equipment.

•Responsible for planning, designing and implementing information systems.

•Performed encoding, testing, debugging and installation activities as necessary.

•Ensured secure management of vital data on site for various A&M system employees.

•Maintained detailed case notes / resolution notes per department’s practices.

Netsurion, Network security - College Station, Tx, NOC analyst, Sept 2014 - April 2016

• Maintained on-call procedures at a satellite support center that handles PCI compliance with customers.

• Ensured secure management of vital data that each location handled.

•Used monitoring, alerting, and ticketing systems according to company practices.

•Maintained detailed case notes / resolution notes per company practices.

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