Remote Customer service
Resume:
Yomi Adeniyi
Member Services Representative- Kaiser Permanente
Duluth, GA 30096
*************@*****.***
Work Experience
Member Service Representative
Kaiser Permanente - Duluth, GA
October 2019 to Present
Use and certified in Ulysses and greeting and recognizing the callers inquiry, empathizing with the member and assisting them with anything including payments, account information, copay amount, coinsurance amount, deductibles, out of pocket max, Medicare benefits, Medicaid benefits, health insurance plans cost and health plan benefits explanation. Utilizing the HIPPA grid policies and procedures as well as the private health information polices and procedures as well. Helping with application status, enrollment, and disenrollment. Assisting with any questions dealing with their health insurance or their families health coverage.
• Member Core (Enterprise): Facility Inquiry, Web Support, Promote KP.Org, Order ID Card, Complaint, ID Card Inquiry, Service Review, Member Demographic Update.
• Member Advanced (Regional): Eligibility Inquiry, Benefit Inquiry, General, Complaint, Correspondence Inquiry, Add/Remove Dependent, Service Review, New Member Experience, Internal Regional Request,
• Member Advanced (Enterprise): KPIF Application Status Inquiry
• Medicare (Regional) [For up to two (2) regions.]
• Premium Billing (Enterprise): Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review,
• KPC Billing, 1095 Tax Form, SLP
Lawn Care Specialist
Green season group - Norcross, GA
March 2019 to October 2019
• Maintenance of lawn and outside parking lot and roads for various properties.
• It includes pulling weeds mixing the proper chemicals.
• Cutting grass and edging the curb or bedline.
• I also trim hedges and mix chemicals to spray weeds. Truck Associate
Jimco Maintenance
August 2018 to March 2019
• Working overnight 3rd shift outside in any weather conditions
• Driving a commercial driving box truck
• Repairing store equipment and carts as well as wielding and pressure washing the equipment. Water Restoration Technician
GMC Construction - Norcross, GA
March 2017 to August 2018
• I'm responsible for a respond to emergency calls from people experiencing water problems, such as floods, broken pipes, cleaning of mold and mildew or malfunctioning appliances and other restoration- related activities within the geographical territory. Merchant Service Advisor
Ingram Capital Group - Duluth, GA
February 2017 to May 2017
• Handled a large volume of inbound calls from emerging middle market businesses that may be seeking funding and converted into sales
• Proactively generated new business by completing a sale and asking for referrals
• Maintained professional communication between management and clients Cashier/Stocker
Dollar Tree - Duluth, GA
August 2016 to February 2017
• Check out customers in a timely and friendly manner
• Collect payments through cash, check, or credit card
• Stock merchandise and maintain store area
General Service Technician
Meineke Car Care - Norcross, GA
January 2016 to March 2016
• Perform light auto maintenance on customer cars while adhering to company regulations and safety policies
• Conduct diagnosis and repairs, performing scheduled routine maintenance and vehicle inspections
• Maintain shop area
Technical Advisor
Concentrix - Norcross, GA
January 2014 to January 2015
• Customer call center service through answering inbound calls and assisting customers
• Provide technical support and troubleshooting for Apple products Stock Room Manager/ Warehouse & Sales Associate
Pier One Imports - Norcross, GA
April 2013 to April 2014
• Unload truckloads of shipments of merchandise that needed to be tagged and marked for defects
• Customer services through being a sales clerk and surveying the customers desires and meeting their requested needs.
• Production work in the warehouse and data entry and material processing an organization. Education
High School Diploma
Meadowcreek High School - Norcross, GA
January 2009 to May 2012
Skills
• OTR (3 years)
• Data Entry (3 years)
• Customer Service (5 years)
• Maintenance (2 years)
• Warehouse Management (Less than 1 year)
• Call Center (2 years)
• Lawn care (1 year)
• Landscaping
• Mowing
• Customer Care
• CSR
• Medicaid
• Warehouse Experience
Certifications and Licenses
driver's license
Additional Information
An experienced and hardworking individual with a strong background in customer service. Detail oriented, team player, and manages time effectively.
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