Security Officer Customer Service
Resume:
Laurinda Smith
Durham, NC *****
adt561@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Fraud Inbound Specialist
TSYS Total System Services - Columbus, GA
March 2022 to May 2022
Helped clients/customer with any fraud activity on their account. Homemaker and Mother
Smith Family - Durham, NC
October 2008 to October 2021
In October 2008 had a bad MS flare and took a leave from the workforce for a bit, became a mom in 2009,2012,2016
Security Officer
Securitas - Boston, MA
June 2005 to October 2008
Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Overnight Shifts ran the call center 10 lines along with monitoring CCTV Math Facilitator
YPP - Cambridge, MA
September 2001 to August 2005
The goal of the Mathematics Facilitator position is to improve student performance in mathematics at all levels. To achieve this goal, we must work together to build consistency and alignment using teaching tools intentionally designed to strengthen teacher effectiveness and improve student outcomes. Education
Certificate in Criminal Justice
Hesser College (Previous Name) - New Hampshire
June 2001 to September 2003
High school diploma in General Studies
Avon High School - 01 - Avon, MA
September 1999 to September 2001
Skills
• Microsoft Word
• Microsoft Excel
• Microsoft Office
• Customer support
• Customer service
• CCTV
• Surveillance
• Loss Prevention
• Sales
• Hospitality
• Windows
• Remote access software
• LAN
• Phone triage (2 years)
• Multi-line phone systems (3 years)
• Typing
• DNS
• VPN
• Operating Systems
• Computer Networking
Certifications and Licenses
Security
July 2007 to August 2007
Achievement Award of Safety
Assessments
Basic computer skills — Familiar
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Recruiting — Proficient
June 2022
Managing the candidate sourcing and selection process Full results: Proficient
Customer service — Familiar
January 2022
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Highly Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Attention to detail — Completed
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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