Data Entry Customer Service
Resume:
Lucy Mutuku
Miami, FL
********@*****.***
Summary
Truck Dispatcher with 6 years of experience and immense knowledge of transportation and trucking industry trends and practices. Coordinated and communicated daily with lease providers for all equipment PMs, services, breakdowns, replacement equipment. Responsible for reporting weekly and monthly mileage and refrigeration hours to lease providers, etc. Seeking the position of Truck Dispatcher where I can display my dedication and skills.
skills
Data Entry, Call Center, Dispatch, Supervisor, Customer Service, MS Office, Assisting Skills, Multitasking, Researching, Assisting Skills, Interpersonal Skills, Telephone Communication, Solid Communication, Strong Work Ethic.
Experience
Payroll Reprentative Dec 2021 - July 2022
Cox Automotive Miami, FL
●Inbound and outbound calls to clients about their dealership documents.
●Assisting clients with printing and distributing of 1099s and W-2s to their employees during tax season.
●Explaining IRS updated regulations in lines with what is needed during tax season for each company.
●Assisting with password and username block on accounts.
Dispatcher
Jan 2015 - Sep 2021
Protection 1 LLC Wichita, KS
●Scheduled, executed, and monitored customer-specific freight pickup and delivery orders.
●Planned, coordinated, and tracked daily route assignments to drivers, efficiently.
●Recorded and maintained all load and tracking data into computerized dispatch system.
●Handled and addressed various delivery and pick-up issues, professionally and effectively.
●Documented and communicated work-related information to appropriate personnel.
●Received and responded to phone queries related to customer orders, professionally.
●Directed and dispatched drivers to designated locations for load pickup and delivery.
●Operational knowledge of dispatch software, MS Word and MS Excel programs
●Checked and maintained accurate driver logs and records related to work activities.
●Developed and maintained strong professional relationships with drivers and contractors.
●Oversaw and assisted with maintenance of tractor-trailer units, as required.
●Received information from pumpers via text, email, and phone as to what oil needed to be hauled.
●Shifted drivers loads as needed according to priority and if an emergency came up.
●Monitored driver location and loads to make sure the loads were being picked up and delivered.
●Responsible for negotiating the best rates with vendors, and the most cost-effective delivery option with customers and the most efficient routes.
●Loaded planning (directed dispatching and routing of all company vehicles) and managed multiple driver units.
●Advised drivers about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
Store Manager
Jan 2012 – Jan 2015
Olive Garden Wichita, KS
●Exhibited great leadership qualities by creating a highly desirable family oriented work place atmosphere.
●Maintained a fair and balanced schedule of 30+ employees on a weekly basis, maintaining a focus on what each employee needed both professionally, and personally.
●Revised and rewrote the beverage menu to better align the bar program with that of the restaurant concept.
●Helped create and carefully monitored batch by batch program to better control liquor prices.
●Carefully monitored bar inventory levels and batching protocols to better maintain and lower liquor, beer and wine costs.
●Oversaw staff of 30 – included scheduling, fair performance evaluations, implementation of sales goals.
●Conducted interviews and oversaw entire hiring process for all new employees.
●Ordered all stock – food, office supplies, operating supplies – to par levels while staying within budget.
●Provided excellent customer service to our guests.
●Communicated orally and written with guests, vendors, and corporate office with clarity and professionalism.
●Input electronically all stock orders and accounts payable.
●Completed monthly inventory and all necessary P&L reports.
Healthcare Administration Assistant
Dec 2007 - Dec 2011
Derby Rehabilitation Center Derby, KS
●Assisted with coordinating the care of 50+ patients in a care facility.
●Assisted with managing admission and sales staff to ensure compliance with state rules and regulations.
●Assisted with reviewing and approving over 50 financial and medical applications a week.
●Promoted a positive image of the facility to physicians, patients, and insurance companies.
●Prepared detailed reports monthly for patient service coordinators to enhance patient satisfaction and clinic efficiencies.
●Assisted in creating internal procedures to develop, maintain, and implement strategic initiatives.
●Assisted with developing the company’s compliance measures regarding funding reports.
●Assisted with front desk administrative duties, which included patient registration, scheduling, and updating Electronic health records(EHR).
●Adhered to applicable licensing rules, accreditation standards, HIPAA, Code of Ethics and New Passages' Policies and Procedures, including Corporate Compliance Plan and Personnel Handbook
●Office duties- filing, answering phones, inputting patient information, payments, insurance
●Organized, updated and maintained patient charts
Education
Newman University
Wichita, KS
●Bachelors of science
Butler Community College
Andover/Eldorado, KS
●Associates in Liberal Arts and Sciences
Aug 2012 – May 2015
Aug 2007 – May 2012
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