Customer Service Assistant Manager

Isaiah Snead

914-***-****

******.*********@*****.***

Dedicated to providing excellent customer service, and motivated to maintain customer satisfaction and contribute to the company's success. Planet Fitness, Scarsdale - General Manager

November 2018 - PRESENT

● Effectively interview/recruit, lead, manage, train and develop staff while promoting a superior customer service experience within club.

● Answering phones,monitoring inventory, scheduling, budgets and editing and approving employee payroll.

● Responding to customer issues online and instore in a timely matter.

● Creating weekly plans of action to meet revenue goals while upkeeping brand excellence.

● Enforce and maintain workplace atmosphere/culture and core values. Babies R US- Assistant manager Back of House

June 2017- April 2018

● Responsible for answering phones, scheduling, overseeing delivery/shipment and making sure its being received and processed in a timely manner.

● Directly working with team hands on effectively delegating responsibility to accomplish tasks efficiently such as labeling stocking and placing merchandise for upcoming promotions.

Finishline - Team member/cashier

November 2017-February 2018

● Cashier

● Assist customers and answer questions about products and merchandise.

● Responsible for meeting daily sales goals.

● Responsible for upkeep cleanliness of workstation and displays. Skills

- Great at critical thinking and problem solving

- Teamwork and collaboration

- Professionalism and strong work ethic.

- Oral and written communication skills as well as leadership skills.

- Efficient using Microsoft word + Microsoft Excel+ Powerpoint