Customer Service Support, Office management, Property management.

Jamie Kissel Resume

**** ******** **** ** **** Mill SC 29708

H: 704-***-****

C: 704-***-****

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Professional Summary

Education

**** ***** ********* *******

High School Diploma: High School Equivalency Core Qualifications

Salisbury, NC, United States

Detail-oriented Active listening skills Self-starter Client-focused Customer-oriented

Charlotte, North Carolina, Fort Mill South Carolina

Entrepreneur with background as Sales Manager and Customer Service based business owner looking to join a growing entrepreneurial organization as part of a executive team. Articulate and driven to succeed. Strategic planner, client relationship management expert and able to take the initiative in finding workable solutions. Able to adept in customer relations, sales, collections and real estate management. Seeking a challenging position in Housekeeping management with room for continued growth and professional development.

Professional Affiliations

Nominated and Awarded Charlotte Best

Cleaning company for 2021 and 2022 in Charlotte observer

Member of AHCA(https://www.theahca.org/members)

Servants heart member

Parent Teacher Association(PTA) Book Fair Chairperson 2014/2015

Fundraising for School Book Fair

Organized book fair operations and successfully met and exceeded goals .

Experience:

Elemental Cleaning and Organizing (Owner)

April 2006 to Current

Results-oriented

Training and development of staff and supervisors

Conflict resolution

Operations management

Exceptional time management skills Marketing, materials development, Highly proficient in Scheduling

Budget management

Client and vendor relations

Implemented and evolved high-impact strategies to target new business opportunities. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.

Boosted advertising exposure magazine placements, Online marketing,local advertising,sponsorship business exposure with donations to local charities, silent auctions for numerous organizations.

Identified inefficiencies and implemented new processes for improvements. Mentored, coached and trained numerous team members.

Handled incoming and outgoing correspondence, including mail, email and texts.

Created repeat business by developing long-term relationships with regular customers and implementing a referral program.

Accountable for all staff development, budgeting and supply ordering. Identifying and Providing ongoing onsite training to all staff.

Monitored multiple databases to keep track of all company inventory, sales, customer database, payroll, and other daily operations reports.

Determined staffing requirements and interviewed, hired and trained new employees. Researched market competitors and industry trends to identify potential new products and services.

Increased profits by developing, initiating, and managing team.

Monitored and documented all income, including delinquencies.

Handled customer complaints personally to verify they were properly handled. Taught, promoted and enforced safe work practices among on-site staff. Maintained accurate and updated websites and printed materials.

Maintained friendly and professional customer interactions.

Communicated with customers, employees and other individuals to answer questions and explain information.

Managed the day-to-day tactical and long-term strategic activities within the business. Developed training manual for new staff to ease transition for new employees, effective communication between customers and staff to maintain clear expectations. Created expense reports using Microsoft Excel spreadsheets, presentations Microsoft power point. Created documents, Updated websites, apps, compiled information for meetings.

September 2001- to April 2006

LAWL

Charlotte NC, Rock Hill SC, Concord NC, Providence RI

Center Manager and weight loss Counselor

Interviewed and assessed new clients each week.

Assessed and wrote treatment plans and weekly progress notes for each client assigned.

Successfully managed the activities of team members in multiple locations.

Monitored the daily activities of customer support teams.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Provided a high level of product and leadership support to representatives and clients. Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets.

Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.

Answered customers' questions and addressed problems and complaints in person and via phone.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Educated customers on product and service offerings.

Offered exceptional customer service to differentiate and promote the company brand. Kept the office clean and maintained neat, orderly product displays.

maintained organized stock shelves complete weekly inventory and ordering.

Completed weekly schedules according to payroll policies. Maintained daily record of all transactions.

Trained staff to deliver outstanding customer service.

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