SOPHI NKUTHA

P ROFESSIONAL P ROFILE

I am a customer service representative with a proven

capacity to troubleshoot issues and resolve them

quickly. Client satisfaction is my number one priority. C OMPETENCIES

- Service and support

- Courteous demeanor

- Strong and reliable time management

- Conflict resolution expert

- Born leader

- Critical thinker

- Pay Attention to details

- Computer Competent

- Call Quality assessing competent

R E ACH ME A T

Mobile: 082-***-****

Email: adt50v@r.postjobfree.com

Address: 1602 Idada Cresent Ramaphosa Ext 5,

Boksburg, 1459

WORK H I S T ORY

On-Call Consultant

Webhelp SA - VERY GROUP 2017 - 2019

- Helps client with placing orders

- Breakdown of clients statements

- Explain Insurance Products to clients

- Deal with customer

NPS SME

Webhelp SA -VERY GROP JAN 2019 - MAR 2019

- Listen to calls and evaluate what went wrong on the call

- Have coaching with specific Advisor to discuss the call

- Do sides-by-sides with advisor to get the feel of the call they get and challenges they face on calls

ARCHIEVE ADMINISTRATOR

Webhelp SA -VERY GROP MAR 2019 - JUL 2019

- Transferred files from one system to another

- Rearrange the files

- Save them in folders to future use

ARCHIVE ADMINISTRATOR

Webhelp SA -VERY GROUP MAR 2019 - JUL 2019

- Transferred files from one system to another

- Rearrange the files

- Save them in folders to future use

On-Call Consultant

Webhelp SA -Adidas JULY 2019 - 2021 MAR

- Explain products on the website

- Assist in placing orders

- Give a breakdown of charges on receipts

- Upsell on calls

On-Call Consultant

Webhelp SA -Halfords 2021 MAR - Till date

- Make sales

- Assist with the explaining of items

- Explain charges on the website

- Upsell and cross-sell to clients

- Deal with day-to-day complaints or customer service queries SOPHI NKUTHA

CUSTOMER SERVICE REP

P ROFESSIONAL P ROFILE

I am a customer service representative with a proven capacity to troubleshoot issues and resolve them

quickly. Client satisfaction is my number one priority. C OMPETENCIES

- Service and support

- Courteous demeanor

- Strong and reliable time management

- Conflict resolution expert

- Born leader

- Critical thinker

- Pay Attention to details

- Computer Competent

- Call Quality assessing competent

R E ACH ME A T

Mobile: 082-***-****

Email: adt50v@r.postjobfree.com

Address: 1602 Idada Cresent Ramaphosa Ext 5,

Boksburg, 1459

WORK H I S T ORY

Team Leader

Webhelp SA -Halfords 2021 MAR - Till date

-- Manage a team

- Listen to team calls

- Assist my team members

- Explain the Metrics each advisor has to reach

E DUCATION BACKGROUND

Ekurhuleni West College

N3 IN Mechanical Engineering, 2013

- Attended from MAR 2013 to JUN 2013

- Incomplete

- Subjects : Engineering science and Mathematics

Graceland Education Centre

Class of 2010

- Subjects passed in Life Sciences, English, Afrikaans, Geography, Life Orientation and Mathematics.

- Part of the Debate team

Waitron

Birchwood Hotel an OR Tambo Conference Centre JUL 2014 - JUN 2015

- Prepare conference Rooms

- Do Stock Taking

- Serve food to clients

- Prepare Food

Docucare Operator

Bytes Document Solutions FEB 2016 - NOV 2016

- Connect clients to Xerox Printer devices

- Assist clients with printing

- Link new employees to printer devices

Replace consumables in the printer

devices

- Assisting with month end account

reconciliation and billing

SOPHI NKUTHA

CUSTOMER SERVICE REP

P ROFESSIONAL P ROFILE

I am a customer service representative with a proven capacity to troubleshoot issues and resolve them

quickly. Client satisfaction is my number one priority. C OMPETENCIES

- Service and support

- Courteous demeanor

- Strong and reliable time management

- Conflict resolution expert

- Born leader

- Critical thinker

- Pay Attention to details

- Computer Competent

- Call Quality assessing competent

R E ACH ME A T

Mobile: 082-***-****

Email: adt50v@r.postjobfree.com

Address: 1602 Idada Cresent Ramaphosa Ext 5,

Boksburg, 1459

E DUCATION BACKGROUND

Birchwood Hotel & OR Tambo Conference Centre

NQF 4 in Food & Beverages 2015

- Attended from 2014 to 2015

- Graduated with A Higher Certificate

- Completed 9 Modules

EOH-ProServ

NQF 3 in End User Computing 2016

- Attended from 2015 to 2016

- Graduated with FET Certificate

- Completed 9 Modules

- MS PowerPoint & Outlook

OMNI HR CONSULTING

Further Education and Training Certificate: Generic Management, SAQA ID 57712, LP 74630, NQF Level 4 2021

- Attended from 2021 till date

- Exit Level Outcomes:

1. Planning: Develop plans to achieve defined objectives. 2. Organising: Organise resources in accordance with developed plan.

3. Leading: Lead a team to work co-operatively to achieve objectives.

4. Controlling: Monitor performance to ensure compliance to a developed plan.

5. Ethics: Make decisions based on a code of ethics. Ready available Upon Request:

Name : Keamogetswe Lehutso

Occupation : Operational Manager - Halfords

Contact number : +27-63-227-****

More References :

Name :Mr. Alex Scoble– Bytes Document Solution

Occupation : Site Manager

Contact Number : +27-71-499-****

Contact this candidate