Michelle Ybarra

Kent, WA *****

adt4wu@r.postjobfree.com

+1-253-***-****

Willing to relocate: Anywhere

Work Experience

Behavioral Health Customer Service Representative

Valley Cities Behavioral Health Care - Federal Way, WA Present

• Respond to client inquiries via telephone while providing friendly, accurate and direct service.

• Ability to know when to transfer caller to most qualified area when appropriate.

• Obtain and enter accurate demographic information into Electronic Health Records system.

• Schedule appointments for patients, conduct reminder calls, and reschedule appointments when necessary.

• Provide patient-focused service along with a positive impression of the organization.

• Available for a flexible work shift.

• Develop and maintain professional working relationships with the call center team, clinical and administrative staff.

Collections Specialist

Red Safety & Security - Tukwila, WA

February 2020 to October 2021

Responsible for collecting delinquent accounts. Resolve customer account credit issues, Develop effective payment plans. Process payments or refund. Cancel accounts as needed. Restarted accounts. and scheduled New Setup. Mail out collection letters. Update account status records. Documented customer contact and collection action taken in accounts. Respond to emails and phone calls promptly. Office Manager

Holiday Retirement - Puyallup, WA

January 2017 to January 2020

Answer incoming calls and greet walk in traffic in a polite profession manner. Conducted collections, mailed out letters and made calls as needed to ensure AR balances. Ensure associates Kronos records are accurate and timely to ensure payroll is processing accurate. Complete New Hire Paperwork for all new associates. Answered guests and residents' questions, Set up Leases. provided back up support and assistance to the Enrichment Coordinator and Assistant manager as needed. Residential Caregiver / Various Locations

DSHS

January 2012 to January 2017

Independent Contractor through DSHS. Assisted Developmentally disabled Clients with daily life activities. Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks Ensuring client safety and maintaining a safe environment. Reminding/assisting client with self-administration of medications

Education

High School Diploma

Kentwood High School - Kent, WA

June 1991

Skills

• Excellent Communication

• Superior Customer Service

• Knowledge of Microsoft office

• Works Well as a team and independently

• Works Well Within Diversity

• Multi-tasker

• Fast Learner

• Kronos

• Developmental Disabilities Experience

• Caregiving

• Office Management

• Payroll

• Medical Billing

• Employee Orientation

• Accounts Receivable

• Kronos

• Developmental Disabilities Experience

• Caregiving

• Office Management

• Recruiting

• Accounts Payable

• Workers' Compensation

• Medical Coding

• Management

• Medical Office Experience

• QuickBooks

• ICD-10

• Medical receptionist

• Medical terminology

• CPT Coding

• Insurance Verification

• Transcription

• Medical Records

• Data Entry

• HIPAA

• Microsoft Outlook

• Personal Assistant Experience

• Medical Scheduling

• ICD-9

• Dietary department experience

• Typing

• Windows

• EMR Systems

• Anatomy Knowledge

• Epic

• Phone Etiquette

• Laboratory Experience

• Financial Report Writing

• Microsoft Powerpoint

• Logistics

• Dispatching

• Operating systems

• Contracts

• Telemarketing

• Negotiation

• Social media management

• Contracts

• Home care

• Research

• Leadership

• Manufacturing

• Process improvement

• Lean

• Continuous improvement

• Sales

• Documentation review

• Human Resources

• Clerical Experience

• Auditing

• Physiology Knowledge

• Microsoft Access

• Cash handling

• Document management

• HACCP

• Analysis skills

• Accounting66 VçF æp

• Behavioral health

• E-commerce

• SharePoint

• DocuSign

Certifications and Licenses

Food Handler Certification

First Aid Certification

Contact this candidate