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Customer Service Call Center

Location:
Tallahassee, FL
Posted:
December 19, 2022

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Resume:

Chria Ross

SALES MANAGER

Tallahassee, FL *****

adt4ut@r.postjobfree.com

+1-915-***-****

I, Chria Ross am a student at strayer university for forensics. I have so many skills I can't list them all so I am very well educated. Please consider me for recommendation.Thank you Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Server/Waiter

Applebee's - Tallahassee, FL

Present

I do everything host,serve, and bus a lot more than usual due to shortage of staff. I also do cashier which is the most important.

Customer Service FED EX shipping

GC services - El Paso, TX

March 2021

Taking fed ex orders confirming lost packages, pickups, shipping dimensions as well as fraud.Over computer and emails full time.

SALES MANAGER

MAC COSMETICS - El Paso, TX

November 2015 to 2019

• Increased credibility and client awareness by developing technical processes

• Presentations, public relations, campaigns and articles Sales

ADT HOME SECURITY

2017 to 2018

• Customers service

• Call center from home Florida Area

ASSISTANT MANAGER

Suki's Apparel - El Paso, TX

July 2009 to August 2015

• Worked closely with all customers to provide the best customer experience

• Stocked and folded all clothing items and made sure they were well presented

• Took inventory of all products and sales

• Completed and mailed bills, contracts, policies, invoices and checks.

• Upheld a high standard of customer service

WAITRESS

HINEY'S RESTAURANT

June 2011 to August 2011

Primary responsibilities included handling of food, served customers food and snacks, while providing customers with general service and information.

• Maintained a positive well-centered appearance.

• Relayed orders taken by phone to appropriate kitchen personnel to complete orders. Education

BACHELORS in ENGLISH LANGUAGE

Grand Canyon University GRAD

2020

ASSOCIATES DEGREE in Business management and marketing EDUCATION UNIVERSITY OF PHOENIX GRAD

2017

Skills

• Call Center

• Customer Care

• English

• Food Handling

• Sales Management

• Business Development

• Public Relations

• Cold Calling

• Presentation Skills

• CRM Software

• Recruiting

• Salesforce

• Outside Sales

• Account Management

• Marketing

• Research

• Computer Networking

• I currently in school for forensics science technology (2 years)

• Email Marketing

• Merchandising

• Market Research

• Negotiation

• Customer Relationship Management

• Customer service

• Branding

• Social Media Management

• Restaurant experience

• Hospitality

• Micros POS

• Retail sales

• Communication skills

• Stocking

• Basic math

• Sales

• Construction

Certifications and Licenses

food handler certificate

Assessments

Customer Focus & Orientation — Completed

May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

Scheduling — Completed

April 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Completed

Written communication — Completed

November 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed

Social media — Completed

July 2020

Creating content, communicating online, and building a brand's reputation. Full results: Completed

Sales skills — Familiar

October 2020

Influencing and negotiating with customers

Full results: Familiar

Call center customer service — Completed

February 2020

Applying customer service skills in a call center setting. Full results: Completed

Typing — Completed

August 2020

Transcribing text using a standard keyboard

Full results: Completed

Work motivation — Highly Proficient

July 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Veterinary technician — Completed

July 2020

Providing medical care to animals in a veterinary setting Full results: Completed

Workplace safety — Completed

August 2020

Using safe practices at work

Full results: Completed

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Bartending — Familiar

August 2020

Understanding, pouring, and mixing drink orders

Full results: Familiar

Food service: Customer situations — Completed

July 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Completed

Attention to detail — Completed

April 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

General manager (hospitality) — Familiar

March 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar

Bartender fit — Familiar

July 2021

Measures the traits that are important for successful bartenders Full results: Familiar

Customer service — Familiar

June 2021

Identifying and resolving common customer issues

Full results: Familiar

Legal skills — Completed

April 2021

Assisting practicing attorneys in the preparation for litigation proceedings Full results: Completed

Working with MS Word documents — Completed

April 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed

Warehouse associate — Familiar

July 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Familiar

Work style: Professionalism — Familiar

June 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Familiar

Customer service fit — Completed

March 2021

Measures the traits that are important for success for customer service roles Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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