Vicki Hwa

Location: San Mateo, CA – also open for remote job position

Email Address: adt4ty@r.postjobfree.com

Mobile Phone#: 650-***-****

Tech PGM/PM PMP Scrum Master SAFe eCom/Omni Channel ERP SCM CRM CMS Security/Compliance/InfoSec

Professional Summary:

• A certified PMP and Scaled Agile Professional. Having 20+ years project management experience specifies in IT Infrastructure enhancements, Cybersecurity/Information Security improvements, website/mobile application software implementation and system performance improvement, as well as digital data analytics, online ads/media, API/SaaS software implementations, and Scrum/SAFe Agile Iterative product delivery.

• As a TPM responsibilities for managing/delivering projects from concept to go-to-market through the full SDLC/PDLC phases, as well as reviewing and monitoring ROI/OKR with business leadership and executive sponsor for business growth and PDLC progress status.

• Execute TPM work including business case prioritization & approval, program scoping & budgeting, roadmap planning, requirements collection & review, MVP prioritization, implementation work plan/schedule, resource allocation, vendor management, work implementation, RAID and change management, product quality/performance review, portfolio management/review and project progress reporting to business stakeholders and Executive leadership.

• Strong leadership and good interpersonal skills of negotiation, collaboration, appropriate escalation, and cross functional team management. Delivered projects include website/mobilization applications, CMS, SCM, SaaS (API/RESTful API), ERP system integration/optimization, system performance improvement, new process workflow design & implementation, data analytics processes, system continuous delivery (CI/CD) and security compliance, etc.

• Managed international cross functional teams (in China, HK, US) successfully launched Macy’s International (China) eCommerce business on Alibaba Tmall website within 6 months. Macys.cn website sold over $1MM US dollars at the 2016 Tmall Single Date sales event, it exceeded the company's international business strategic goal for China retail market in FY17.

• As a Technical IT Project Manager, responsible for automating AWS virtual workspaces processes, delivering infrastructure, Cyber Security & InfoSec projects. As well as, migrating from the on-premises to the AWS cloud environments.

• As a Scrum Master, responsible for delivering MVPs through continuous delivery pipeline iteratively. Work includes project backlog grooming, story walkthrough/sizing, sprint planning, test plan review, daily online standup, diverse offline discussions, story status tracking, sprint velocity management, showcasing, and retrospective and project dashboard updates/reporting. And transition project delivery process from traditional waterfall methodology to Agile/Scrum methodology.

• As a Scrum of Scrum lead, responsible for applying the best practice of SAFe (scaled agile framework) to delivering enterprise/large scaled application projects. Work includes Program Increment (PI) planning, Scrum of Scrum processing and Inspect & Adapt (I&A) delivery review process.

• Hybrid project management to deliver complex projects involving 10+ cross functional teams, 40+ project members and multimillion dollars capital budget management.

• Strong experience on Agile/Scrum project delivery, Clarity PPM, JIRA, Radar, MS Project, Smartsheet, Google doc/sheet/slide, Excel, Visio, PowerPoint, Confluence, Keynote, MS Team and SharePoint.

Applications:

• Retail/eCommerce: Search Engine Optimization (SEO), Web Browsing, Navigation, Shopping Cart, Checkout, Order Fulfillment, Payments, Transaction Fraud Screening, Email Notifications, User Account Management, Online Wallet/Reward, UX/UI Design changes, Social Shopping, International eCommerce (specific for China eCommerce market), Web Content/Digital Data Management/Data Analytics, Digital Data Security and Compliance (PCI & CCPA).

• Subscription Economy: Amazon virtual workspace automation processes, AMP (Amazon Managed Prometheus) monitoring system, Global Protect cloud-based security framework, provide visibility to Cloud traffic & enable security controls for IT AWS accounts.

• SaaS Financial application system.

• eLearning: Web-based Editorial Application and Content Management System (CMS)

• Gaming: Gaming Web Store Application

• Distribution Business: Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Request/Relationship Management (CRM), Customize PC Work Order system, PC OEM/Channel Assembly system and Warehouse Management System (WMS).

• Cyber Security and Information Security management systems.

System/Software:

• WEB: WebLogic, API/RESTful API, RMI, SaaS

• DBMS: Oracle database, DB2, Cassandra database, MongoDB, and Sybase

• OS: IBM Operating System, Sun Solaris, MacOS, Window OS

• System/Platform: Amazon Cloud Computing/AWS, On-Premises environment, Active Directory, Okta, Workday, Google Cloud, Heroku Cloud, AWS, Azure DevOps, Jenkins/GitHub and GitLab, Distributed system, JAVA JDK, JDBC

• Network: Cloud VPN, EMS Tibco Topics/Queue Process System

• Programming: HTML, XML, Java/JavaScript, UNIX shell, Bash shell, SQL, CICS, COBOL, VAX assembly

• Process Method: Agile/Iterative, Scrum/Sprint, SAFe, Kanban, PDLC/SDLC methodology, OOAD (Object-Oriented Analysis & Design with Java) methodology, SAMS (Structured Analysis Methodology System), RUP (Rational Unified Process), A/B Testing, Proof of Concept Delivery Process.

• Program/Project Tools: CA Clarity PPM, Atlassian JIRA, Radar, VersionOne, Mingle, MS Project, Smartsheet, Excel, MS Office 365, MS Team, and MS OneDrive

• Change Manage Tools: ClearQuest, JIRA, ServiceNow, Radar, ClearCase, PVCS, CVS, Source Save and Chainlink

• Internet Data-driven Monitoring system: AWS Prometheus, AWS Grafana, Lambda

• Documentation tools: SharePoint, MS Team, Confluence, Google doc/sheets, Keynote, Numbers, Box, Quip, Wiki, MS Word, Visio, Documentum and PowerPoint

• Cybersecurity: Global Protect, Secured IT cloud system

• Security software: Riskified (Transaction Fraud Screening system), Truyo (CCPA compliance software system)

• Others: AWS Lambda (event-driven serverless computing service), Ayima (SEO Agency), Akamai (Digital data caching), Adobe & Coremetrics (Data Analytics)

Education:

M.S., Computer Science/MIS, University of West Florida, US

B.S., Business Science/International Trading, Chung-Yuan University, Taiwan

Specialized Certificates:

PMI Certified PM Professional (PMP #193673), 2004 – 2026

Scaled Agile Framework (SAFe) certified Agilist (ID: 473*****-****), 2016 – 2020

Awards: Macys.com employee of the year, 2014. Thomson Learning Ensemble Awards, 2003 & 2004

Languages: English (Read/Write/Speak, fluent) and Chinese/Mandarin (Read/Write/Speak, native).

Professional Experience:

Visa, Foster City, CA 10/2022 - Present

Senior IT Scrum Master - CyberSource Team

• As a Sr. Agile/Scrum Master with day-to-day responsible for driving large scale projects and collaborating, coordinating across matrixed teams to deliver IT security projects.

• Being a Scrum lead in the IT Security PMO team leading, coaching and mentoring project teams upon the Agile/Scrum process methodology across IT pillars.

• Communicating and getting alignment across the business partners, IT engineering teams, Architecture/Deign team and Release Management team throughout the full cycle of SDLC.

• Planning, prioritizing and implementing the Enterprise Security projects upon company’s FY23 roadmap and quarterly OKRs.

• Leading and Managing squad team to deliver IT Security projects for fulfilling the front-end application Cybersecurity demands and improving the back-end services and system processes.

Technologies/Skills:

Hybrid project management (Scrum/Waterfall), MVP, Proof-of-Concept, JIRA Align, JIRA, Rally, Confluence, MS Team Suite.

Zuora, Redwood City, CA 10/2021 - 05/2022

Technical IT Program Manager – Information Technology Team

• As a Technical IT Project Manager, responsible for delivering Infrastructure and Cyber Security projects including requirements prioritization, scoping, planning, implementation, RAID & change request management, production launch, post release maintenance, Executive-level reporting, and project post launch OKR review reporting to the IT/Infrastructure Leadership.

• Implemented Amazon Managed services for Prometheus (AMP) to monitoring servers, network and company websites running on AWS cloud platform. Using Amazon Prometheus compatible APIs to monitor application and infrastructure metrics. Building Prometheus compatible monitoring rules and alerts and using Prometheus Query to filter & aggregate on monitoring metrics to get their performance visibility via AWS Grafana analytics application. As well as, grouping and routing the alert notifications to SNS for delivering the alert notification via AWS Lambda services.

• Implemented POC solution to automate Amazon virtual workspace setup processes for onboarding/offboarding IT and Engineering employees globally.

• Replaced Cisco AnyConnect with Global Protect network application to enable Always-on VPN and access controls.

• Enabled gateway security controls for all IT AWS accounts being used in company-wide environments. As well as, migrated Point of Presence (POP) devices from on-premises environment to Amazon cloud computing environment.

• As a Technical project manager, responsible for the change requirements collaboration and alignment between IT leadership and business cross functional teams.

• Lead internal/external vendor engineering teams to deliver Marketing SaaS applications and Information Security releases.

Technologies/Skills:

Hybrid project management (Scrum/Waterfall), MVP, JIRA, Smartsheet, Confluence, Google Cloud, On-Prem environment, Amazon Cloud Computing environment, AWS, Amazon virtual Workspace, EC2, Active Directory, AMP (Amazon Managed Prometheus) monitoring service system, Global Protect cloud VPN and access controls, Secured IT cloud system (cloud traffic visibility & security controls), Grafana, Lambda, Jenkins/GitHub code deployment automation, API, SaaS.

Apple, Santa Clara, CA 09/2020 - 09/2021

Engineering Program/Project Manager – Apple Online Store

As an Engineering Project Manager, responsible for Apple Product system operational process enhancements and system performance improvements projects to support Apple Online Store business.

• Enhance product quotes process, system performance and cross data center quote comparisons for Apple product online orders.

• Migrating product system from old legacy system (java apps) to new stack system (node apps).

• Improve system operation process and performance for product metadata process, indexing, data category and data feed processes.

Technologies/Skills:

Scrum, Waterfall PM, Radar, Keynote, Box, Quip, Confluence, PowerPoint, Jenkins/GitHub, Java, Node, API, HTML, XML, Oracle DB, Cassandra DB, MongoDB.

Macys.com, San Francisco, CA 04/2013 - 03/2020

Technical Project Manager - Information Technology Team

• Promoted as a Technical PM, responsible for delivering cross platform projects in Agile/Scrum development process, including web-based application, online ads and media, Mobile Apps integration and enterprise system integration for boosting Macy’s and Bloomingdales eCommerce business performance and driving company sales growth in Retail marketplace.

• Remote vendor management by managing large scale cross functional teams with domestic resource, near shore/offshore vendor resource to deliver web-based applications and Mobile App interface enhancements.

• As Scrum Master, lead cross functional teams to enhance Web-based and Mobile App applications to be CCPA Compliance for Macy’s and Bloomingdales eCommerce business.

• Drive Scrum of Scrum activities and lead cross platform teams (Tech & business) to implement order fraud screening applications for company’s Omni channel orders (web orders, store orders and C/S orders). The application integrates required data elements with 3rd party fraud screening/decision systems (Riskified) to improve fraud screening decision accuracy and reduces false positives. Collaborate with project Tech Team and Azure DevOps Team to accomplish MVP functional test within a month. Reviewed the product OKR with PdM and the Sales/Order Leadership, also accomplished the business goal of increasing overall order approval rate with 1% at the product launch 1st year.

• Lead Web and CMS Tech teams, Product Marketing Team, Site Merchandising Team to enhance Search Engine Optimization (SEO) process, improving data indexes, tags, and access rules, building friendly Facets Metadata and refining Facet Navigation browse structure. It improved Macy’s/Bloomingdales product search ranking results on Google website. Reviewed the OKR for SEO traffic growth and order conversion rate with Product Marketing and Site Merchandising Leadership, achieved SEO OKR goal for increasing the company's website traffic growth and product visibility, as well as incrementally raised company's FY18 gross sales by ~10%. - It’s a FY18 award project.

• Managed international cross functional teams (in China, HK, US) successfully launched Macy’s International (China) eCommerce business on Alibaba Tmall website within 6 months. Macys.cn website sold over $1MM US dollars at the 2016 Tmall Single Date sales event. Reviewed macys.cn project ROI with CEO & International COO, it exceeded FY17 company's international business strategic goal to China retail market.

• Integrate Macy’s Star Reward & Bloomingdales Loyalty program into Tablet application running with Heroku cloud services.

• Implement macys.com and bloomingdales.com Social Shopping Marketing (SSM) application and integrate SSM with Facebook canvas app running on Heroku cloud service platform.

• Optimize Macys.com and Bloomingdales.com Tablet application system, as well as lead Performance Team and IT to improve website performance, stability, and optimization.

• Implement My Macy’s Rewards new application in Macy’s enterprise and eCommerce systems.

• Mentor and drive the transition from waterfall to Agile project delivery methodology for cross platform teams.

Technologies/Skills:

Agile/Scrum, SAFe, MVP, JIRA, Service Now, Clarity PPM, VersionOne, MS Team, MS Office 365, One Drive, Confluence, SharePoint, Wiki, Excel, Visio, PowerPoint, Google Cloud, Heroku Cloud, Azure DevOps, Jenkins/GitLab, Java, JavaScript, RESTful API, API, JSON, HTML, XML, Oracle DB, DB2, Cassandra DB, JDBC, JDK, Cloud System Design.

Macys.com, San Francisco, CA 04/2010 - 03/2013

Web Project Manager - eCommerce Project Management Team

• Promoted as a Web PM, responsible for leading cross functional teams (like Product team, UX/UI, Content/Copy, Site Design, IT Engineer, QA/QE, System Performance, DevOps/Release Management, Production Support, enterprise system and 3rd party vendor teams) to deliver web applications and on-line ads data system for Macy’s and Bloomingdales eCommerce business.

• Implement Heroku Cloud service platform to enhance Macy’s account registration system to be mobilized. This new implementation established a brand-new marketing channel for all Macy’s eCommerce applications.

• Enhance Macys.com and Bloomingdales.com account registration and CRM system, to increase account registration pass rate and provide real-time approval emails.

• Renovate/Rebuild web order checkout application using new architecture (WebLogic, JDBC/JDK) and running on a new system platform with new OS (from Sun Solaris to IBM OS), for macys.com and bloomingdales.com.

• Enhanced Macys.com/Bloomingdales.com shopping cart, check-out, order fulfillment SCM application process. As well as implemented international payment card process to accept Chinese and Japanese Discover cards and Diners cards as 3rd party payment cards. The goal was to accept Asian foreign payment cards to attract Chinese and Japanese tourists to shop at Macy’s and Bloomingdales department stores and websites.

Technologies/Skills:

Waterfall PM, MS Project, JIRA, ClearQuest, ClearCase, Clarity PPM, Mingle, WebLogic, RMI, IBM OS, Heroku cloud platform service.

Macys.com, San Francisco, CA 10/2007 - 03/2010

Project Manager, Macy’s Project Management Team

• As a Project Manager, responsible for managing/delivering enterprise application and UX/UI online projects to support Macy’s store and website business.

• Consolidate Macy’s regional retail store systems, macys.com website system and backend logistic system into My Macy’s enterprise system (ERP).

• Upgrade customer account and payment card security systems with advanced key encrypted algorithms for Payment Card Industry (PCI) standards compliance.

• Integrate 3rd party video services into Macy’s Web App system for improving online shopping UX experience.

• Lead Tech Team & Legal team to deliver approved company website logo & web contents at macys.com.

• Lead UI Design and Content Engineering workforce to enhance macys.com webpages/UI.

Technologies/Skills:

MS Project, ClearQuest, ClearCase, Word, Excel, Visio, PowerPoint, Sun Solaris

Other Career Highlights:

Thomson Learning/Gale Group, Belmont, CA 04/2001 - 09/2007

Sr. Project Manager

• As a Sr. project manager, led cross functional teams successfully implementing web-based editorial application systems, which involved a $3.9MM cash investment ($2.76MM capital budget and $1.14MM non-capital budget), for Gale Group’s periodical digital data product line. This new product incrementally raised the company's revenue over $70MM.

• Consolidated Rights Management systems and re-engineered Author Contract system to streamline Gales’ digital data content publishing processes. It reduced $1+ million dollars permission plate fees and saved operational cost.

Sony PlayStation, Foster City, CA 09/2000 - 04/2001

SA/Change Control Management Lead

• As a System Admin and CM Lead, responsible for leading the CM Team to build the production release system for the PS2 Web Store. Hands on deploying web application software (html and java code) to App servers, as well as deploying web contents and digital data assets to Web servers.

• As a release gatekeeper, managing and controlling web release processes include project coordination, release planning, E2E QA exit review, issue/risk/change management and production release management.

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