Scrum Master

Nana Williams

Cell: 405-***-****

Email: adt4s7@r.postjobfree.com

Senior Scrum Master Project Manager

Agile Planning Risk Mitigation & Management

Scrum Coaching Product Backlog Grooming

Degree: MS, Interprofessional Human and Health Services, University of Oklahoma

BS, Public Health & Social Issues, with a minor in Spanish, University of Oklahoma

Industries: Veterinary, Medical & Industrial

Skills: Scrum, Kanban, SAFe, JIRA, DevOps, Azure, & MS Office

WORK HISTORY

Sr. Scrum Master, Oklahoma Heart Hospital, Oklahoma (2016-Present)

●Managed 2 Scrum teams to create a program that generated notification when a report was at least a day late which cut down turnaround time in half

●Contribute to the advancement and improvement of agile practices within the organization

●Actively participated in learning opportunities to improve agile project management skills to better support the team

●Coach new hires on agile practices and oriented physicians and nurses on telemetry monitors

●Work with the Product Owner to define project scope and goals

●Remove impediments and manage risks to enable team effectiveness and productivity

●Develop and administer multiple trainings to effectively enhance productivity and patient care

●Assist with internal and external communication, while improving transparency, and releasing information

●Facilitate teams’ planning and tracking activities while coaching in Agile principles

●Facilitate team and cross-team retrospectives to build good working relationships among 8 agile teams across the state

●Facilitate Scrum of Scrum calls to build synergies and bridge communication among various technology teams

Team Lead, Oklahoma Heart Hospital, Oklahoma (2015-2020)

●1 of 10 people chosen to train all of Oklahoma Heart Hospital employees with Press Ganey’s Communicate with H.E.A.R.T. program

●Trained new hires and older employees on electronic medical records and new or changed processes and workflows

●Worked closely with managers and executives in implementing strategies and creating goals

●Worked with cross-functional teams all over the state

●Assisted in record-keeping and completed any paperwork required

●Upheld a healthy, safe, and clean environment for patients

Supervisor, Animal Emergency Center, Oklahoma (2015-2017)

●Saved around $1,500 a year by switching from Med-Vet to Patterson supplies

●Managed 10 employees

●Revamped and implemented revisions to an outdated employee handbook

●Trained front office employees in office tasks once they were hired and became full-time

●Maintained all confidential personnel files, licenses and compliance records

●Worked closely with the veterinarians to support client and patient needs and goals

●Traveled to Oklahoma City facility to cover administration after covering Norman facility

Operational Business Analyst, Animal Emergency Center, Oklahoma (2010-2015)

●Enhanced profitability by finding a new crematory that was of cost and with more options for the client

●Facilitated meetings with staff and outlined opportunities, problems, and solutions

●Improved business performance by creating ads for the company

●Maintained compliance and execution of policies and procedures

●Used SWOT Analysis when dealing with external and internal dynamics

●Wrote reports and maintained research information

ADDITIONAL EXPERIENCE

Certifications

Professional Scrum Master (PSM I)

Professional Scrum Master w/Kanban I (PSK) (In-View)

BLS for Healthcare Providers

Certified Clinical Medical Assistant

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