Customer Service Associate

Sabitree Baldat

Senior Associate Banker

**** ******** **

Schenectady, New York 12303

518-***-****

adt4rs@r.postjobfree.com

SKILLS

Skilled in communication, problem solving, customer service, emotional intelligence, numerical skills, teamwork, organization and time management. Leader and team management.

EXPERIENCE

Trustco Bank, Schenectady New York - Senior Associate Banker Dec 2007 - PRESENT

● Assist customers with all cash and non- cash related transactions and services. Responsible for the cash vault and each till that is used.

● Processed the night drop and balances the Automated Teller Machines on a daily basis.

● Ensure all negotiable and confidential records are properly secured each day.

● Continues to build proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.

● Increase mortgages sales by 10% for field year 2019-2020 Walmart, Schenectady New York- Accounting Associate Jun 2006 - Nov 2007

● Assist accountants and auditors with bookkeeping, clerical duties, and managing accounts.

● Resolve outstanding payments through communication with departments, vendors, and clients.

● Process, record, and pay invoices, bills, and other transactions.

● Record fiscal transactions, balancing and reconciling accounts. EDUCATION

James Monroe High School, Bronx New York

Sep 1998 - Jun 2000

Tagore Memorial Secondary School, Berbice Guyana

Sep 1995- Jun 1997

AWARDS

Trustco Bank Gold Star Award 2009, Trustco Bank Gold Star Award 2017

- Excellent customer service skills, outstanding records and invoices, outstanding leadership, highest amounts of certificate of deposits opened. Highest amount of cross sell mortgages within the district of branches.