Nursing Assistant Customer Service

Eunice Awuah

******@********.***.*** Elkridge, MD

CAREER OBJECTIVE

Dedicated professional looking for a challenging position where I can apply my knowledge and experience to further the objectives of the organization.

EXPERIENCE

INTERN BRIDGES TO HOUSING STABILITY, Columbia, MD

August 2022-September 2022

• Initiated outreach to key stakeholders ensuring adherence to state and federal eligibility requirements.

• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Informed tenants of facilities, such as laundries and playgrounds.

• Assisted clients with preparation of forms, such as tax and rental forms. Provided information and referred individuals to public and private agencies and community services for assistance.

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CERTIFIED NURSING ASSISTANT, US, Columbia MD

Sunrise Senior Living, September 2021-August 2022

• Delivered direct care to patients, assisting with bathing, feeding and grooming tasks.

• Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.

• Utilized PPE appropriately and followed patient safety and infection control guidelines.

• Communicated with patients to determine need for assistance or social and emotional support.

• Established special connections with patients through empathy and relationship-building techniques. TEACHER'S ASSISTANT, Jessup, MD

Maple Lawn Montessori, June 2021-July 2021

• Took attendance and kept track of evaluations and paperwork.

• Attended faculty meetings and contributed relevant student data to support program improvement.

• Maintained compliance with school and regulatory policies related to health and safety.

• Worked with students individually and in small groups, reinforcing skills.

• Used games, technologies and other tools to help students learn and grasp complex concepts. VOLUNTEER HOUSING NAVIGATOR, Salisbury, MD

Halo Center Of Wellness, August 2019-December 2019

• Organized the resource center, ensuring cleanliness.

• Interviewed persons to obtain variety of information applicable to provision of social services.

• Assisted in locating housing for displaced individuals.

• Conducted ongoing client needs assessments to verify requirements.

• Attended special events to recruit volunteers and attract donors.

• Organized legal and tax documents using company filing systems.

• Assisted case managers to meet deadlines.

• Help close files, work with clients on the coordinated entry system. EDUCATION

BACHELOR OF SCIENCE IN FAMILY SCIENCE, College Park, MD University of Maryland, January 2022

Salisbury State University, January 2020

SKILLS

Customer Service- Years Of Experience In The Customer Service Field. Document Compliance Information Protection Records Management Regulatory Compliance Compliance Management Organizational Policies

CERTIFICATIONS

• Certified Nursing Assistant

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