Administrative Assistant Customer Service

Sacha MacLeod

Objective

Looking for an opportunity to use my considerable knowledge and comprehensive skill set to become a valuable contributor to an organization.

Experience summary

With diverse experience in a wide-range of industries, I have the ability to assess situations and prioritize tasks accordingly and maintaining a positive attitude in all aspects of work. I possess excellent time management skills and the ability to work effectively under pressure, meeting demanding deadlines and manage changing priorities.

Selected career highlights

Senior Administrative Assistant, Executive Office

Bridgewater Bank, Calgary, AB

October 2007 - Present

Key responsibilities:

•Manage Executive calendars, travel arrangements, time entry, and expense report submission.

•Liaison for six Business Development Managers located across Canada.

•Organize and arrange hotels, vehicles, meetings, agenda’s etc., for traveling COO & VP’s as required

•Create cheque requisitions for AP invoices.

•Build, coordinate, and maintain electronic filing systems and team sites, including granting and maintaining access permissions.

•Division marketing support including product marketing collateral, event planning, tradeshows, golf events and promotional items

•Manage the coordination, budget, deliverables for all broker related sponsorships

•Coordinate and assemble information for internal and external distribution

•Support and back up for all Corporate Administrators and Reception.

•Coordination of team meetings, team events, company town halls, receptions, and celebrations.

•Develop agendas, webinars, arrange meetings, record, and transcribe minutes, and maintain a record of outstanding action items

•Ensure that the Senior Leadership Team is aware and has recognized all important events of employees, clients, business contacts etc.,

•Submitting service/access requests for the VP Team via ServiceNow system (i.e. on-boarding, off-boarding and new access/asset requirements).

•Payroll

Account Representative

Jim Pattison Lease, Calgary, AB

December 2006 – October 2007

Key responsibilities:

• Manage customer database to ensure customer information is up-to-date and accurate

• Research, identify and report repossessions and follow existing processes to avoid further losses

• Ensure effective resolution of customer concerns, disputes and inquires

• Prepare and submit bankruptcy claims and follow up to be sure our assets are released by the trustee. Work with the customer or bailiff (if needed) to ensure the safe return of the vehicle(s).

• Maintain a thorough understanding of each account in the delinquency list, including what charges the customer owes, how and when they intend to pay, and the details of any corrections that need to be made

• Thoroughly research each account in the delinquency list and negotiate outstanding payments with customers

• Prepare cheque requisitions for any credits on account due back to the customer and submit them to the accounts payable department

Assistant Mutuel Manager

Rideau Carleton Raceway, Ottawa, ONT

Assistant Mutuel Manager

August 1989 – October 2006

Key responsibilities:

• Provide assistance in daily supervision of 45 employees in the pari-mutuel department ensuring compliance to established acts, rules, regulations, standards and procedures

• Responsible for ensuring daily set up of decoders and surveillance tapes

• Ensure effective resolution of customer concerns, disputes and enquires in an efficient and satisfactory manner

• Take customer wagers and issue tickets quickly, efficiently and accurately at the minimum or maximum betting windows

• Reconcile and balance daily funds

• Coach and mentor employees clearing any obstacles and assist as required

• Develop and implement training program for new pari-mutuel employees, prepare progress reports for Pari-Mutuel Manager

• Update RCR website with live race night programs and current simulcast calendars

• Provide administrative assistance to Pari-Mutuel Manager, Director of Pari-Mutuels, Manager of the Teletheatres and the Marketing department

• Ensure distribution of live race night programs to the race office, Horseman’s kitchen and Teletheatres.

Program Coordinator

• Download and build PDF/HP4/ZIP format files for Teletheatres Coordinate the preparation of all race programs for on-track and local off-track Teletheatres and ensure delivery with required time frames.

• Ensure supplies are available and all stock maintained to prevent delay time.

• Interact with outside suppliers to ensure that servicing and maintenance is completed to prevent and minimize equipment down time.

VIP ROOM Coordinator

• Developed and implemented VIP program for VIP customers

• Evaluate new members, issue access cards and maintain VIP membership

• Ensure race programs are available for members

Education/Certification

• Intermediate French Certification Cite Collegial

• Tactical Communications Certification Langlois Survival Tactics Ltd.

• Safety Oriented First Aid (Standard Level) Certification

Computer/Media Skills:

• Word, Excel, PowerPoint, Adobe Pro, Outlook, Excel, Word, Visio and Project, Microsoft Teams, SharePoint, PMC Constant Contact, Meltwater, Adflow

Personal and professional references are available upon request

Contact this candidate