PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
VICTORIA
JONES
V
J
West Henrietta, NY 14586, 585-***-****, **********@*****.*** Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
• Customer Service • Communication • Organizational Skills
• Time Management • Problem-solving • Multitasking Food Delivery Driver November 2020 - June 2021
DoorDash Rochester, NY
• Offer customers top-notch service as a contractor for a wide range of local restaurants Uphold all safe food handling and health code standards in the preparation and delivery of customers' foods while keeping delivery times low with well-coordinated, multi-customer routes
•
• Process order documentation and track all monetary transactions using the DoorDash mobile applications.
• Built professional relationships with restaurant staff and regular customers.
• Transported routine deliveries on set schedules to local businesses and organizations. Retail Sales Associate October 2019 - January 2020 Kohl's Rochester, NY
Consistently greeted all customers and associates in a friendly, courteous manner while delivering the highest level of customer service through effective problem-solving
•
Completed cash and card transactions accurately and efficiently while engaging customers, providing them additional information, promoting loyalty programs and store cards, and bagging merchandise
•
• Enhanced shopping experiences by directing or escorting customers to product locations on the sales floor Maintained a clean, organized, and well-stocked checkout area and stocked endcaps while assisting in loss prevention by watching for suspicious behaviors.
•
Office Clerk November 2011 - March 2012
Strong Memorial Hospital Rochester, NY
• Communicated with patients, employees, and other individuals to answer questions and provide information EDUCATION
Operated basic office machines including photocopiers, fax machines, computers, phones, and voicemail systems
•
• Answered telephones, transferred calls as needed, and took messages to deliver to the appropriate party Compiled, sorted, and verified accuracy, relevance, and completeness of all documentation before filing or electronically scanning into the digital database
•
• Performed data entry to update records as necessary
• Ensured adherence to HIPPA law requirements, as well as hospital policies for maintaining confidentiality. High School Diploma
Edison Career & Technology High School