Assistant Manager Customer Service

TONJA HOLT-ROSS

Dedicated to providing every patient with outstanding service and support through high-quality care and efficient management of unit documentation. Collaborative and team-oriented with healthcare staff to effectively contribute to patient needs. Strategic planner and analytical problem solver with over 15 years in the healthcare field, CPR certified, registered CNA, and 10+ years of home health experience.

Address: 8727 Point Park Drive

Houston, TX 77095

P: 412-***-****

E: ***********@*****.***

EXPERIENCE

Reach Unlimited Inc., Tomball, TX- Patient Care Assistant

SEPTEMBER 2012 - PRESENT

●Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

●Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

●Provided safe mobility support to help patients move around personal and public spaces.

●Documented vitals, behaviors and medications in client medical records.

●Changed dressings, bandages and binders to maintain proper healing and sanitary measures.

Club Rewind, Houston, TX- Program Leader II

NOVEMBER 2015 - PRESENT

●Created safe and engaging learning environment for groups of diverse children with various learning styles.

● Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.

●Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.

●Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.

●Used positive reinforcement techniques to promote patience and other good behaviors in children.

Family Dollar Stores Inc., Houston, TX- Assistant Manager

MAY 2010- AUGUST 2012

●Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

●Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

●Handled customer service by dealing with complaints, organizing stock and answering customer questions.

●Supported staff development and goal attainment by focusing on skill development and job satisfaction.

EDUCATION

●Lone Star College System, Houston, TX — Basic Studies

● AUGUST 2011- DECEMBER 2012

●Aldine High School, Houston, TX — High School Diploma

●AUGUST 1980 - JUNE 1984

SKILLS

-Relationship building

-Customer-service oriented

-Knowledge of HIPAA and Patient Confidentiality

-Medical Terminology

-Detail Oriented

-Skill building

-Positive learning environment

-Experience with special-needs students

-Interpersonal skills

-Time Management

VOLUNTEER EXPERIENCE

●Church of Champions (2013)

●5k Run Houston Timing (2015-2017)

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