Service Representative Customer
Resume:
KIMVERLY ZORRILLA
Phone: 239-***-****
Email:****************@*****.***
Ability Summary
● Goal Oriented
● Strong Organizational Skills
● Efficient with time management
● Proficient in Microsoft Office and Quickbooks.
● Bilingual English and Spanish
Employment History
SimpliSafe, Inc
Permits Department
Boston, MA
July 2018- October 2021
● Researched alarm permit requirements for customers by reading municipality ordinances
● Provided alarm permit requirements to customers upon request.
● Updated accounts with permit numbers provided by the customer and Alarm Administrators
● Registered customers for an alarm permit with their municipality.
● Billed customer for alarm registrations fees and false alarm fines.
● Mailed customers permit applications
● Verified addresses with police and fire dispatch. Customer Service Department /Tech Support
January 2018 - July 2018
● Assisted customers with installing new system.
● Provided Troubleshooting assistance over the phone.
● Created orders for purchased product and replacement product.
● Updated customer information
Delta Dental
Service Provider
Boston,Ma.
February 2017- August 2017
● Answer calls from the dentist office
● Verify eligibility and benefits on the patients dental policy
● Answer any questions regarding the policy
● Transfer provider to the correct department to further assist the provider Philips Lifeline
Customer Service Representative
Framingham,Ma.
July 2015-December 2016
● Send the appropriate help to the subscribers location
● Update the subscribers personal information
● Notify subscribers emergency contact (ie. Family member) Education: Florida SouthWestern Naples, Fl Business/Hospitality
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