Warehouse Packer Customer Service
Resume:
Tyshauna Cohen
BLYTHEWOOD, SC *****
***************@*****.***
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Customer Inquiries
Currency Changes
Data Entry and 10-Key
Correcting Discrepancies
Customer Data Confidentiality
Understanding Customer Needs
Upselling Products and Services
Responding to Difficult Customers
Order and Refund Processing
Work History
May 2022 - Current
Foodlion Grocery Store - Winnsboro, SC
Cash Office Associate/Customer Service Lead
Balanced safe, prepared tills and prepared register bags for next sales date.
Prepared bank deposits and corporate cash shipments.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
August 2020 - May 2022
Sharpe Shoppe - Blythewood, SC
Cashier
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Resolved customer complaints and maintained clean and tidy checkout area.
October 2019 - March 2020
Distribution Center - Lugoff, SC
Warehouse Packer
Organized items on racks, shelves and bins to maintain established order.
Reviewed orders to verify products met specifications.
Loaded merchandise into specific packages suited for product dimensions.
Added packed boxes to conveyor belts for movement to shipping stations.
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
August 2018 - January 2019
Shell Gas Station - Winnsboro, SC
Cashier/Assistant Manager
Built positive relationships with customers to increase repeat business.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Claflin University Orangeburg, SC
No Degree Biology
June 2016
Fairfield Central High School Winnsboro, SC
High School Diploma
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