Debbie Jaynes

**** ** ****** **

Elgin IL ***24

Experience:

Skills:

Excellent customer service skills, excellent phone etiquette, excel spreadsheets, Microsoft word processing, computer skills, time management skills, call center experience, high call volume of inbound and outbound calls, excellent organizational skills, excellent verbal/written communication skills, trainer coordinator, team leader, billing, ability to work in a fast paced environment, working remote, health insurance and benefits, medical terminology, appointment setting, enrolling patients, entering data in the system, internet, fax machine, copier, EKG Tech, Pharmacy Tech.

HWA Renewal Sales Rep Remote

03/10/2014-05/20/22

I made outbound calls to customers leaving messages reminding it is time to renew plans.

I also made calls offering our plans and answered and explained about the different plans we offered. Placed orders in the system, took payments, transferred to different departments when needed. Took high volume calls for inbound and outbound calls.

Automated Health Systems, Schaumburg IL — Customer Service Rep

09/19/2010-04/19/2013

I enroll people for doctors that accept medicaid insurance and place them on the providers panel. I also explained the insurance and made sure that check ups are done on-regular basis. I transferred people to the correct departments, answered questions with the correct information. I verified that they are enrolled with that doctor when needed. I enter data in the health track system. Took high volume calls for inbound and outbound calls.

Education:

John Marshall Harlan H.S

09/1970-07/1974

05/2009-11/24/2010

Elgin Community College

Pharmacy Tech

06/06/2005-08/01/2005

Elgin Community College

EKG Tech

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