Jocelyn De Jesus
Daytona Beach, FL *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Results Associate
ResultsCX - Remote
June 2022 to Present
Inbound calls
Outbound calls
Communicating through email
Giving customers/clients accurate information
Enrollments
Data collection
CRM Software
Counter Assistant
Royal Crown - Staten Island, NY
December 2018 to June 2022
Prep food
Dishes
Assist customers with orders
Catering
Cash register
Answer phones
Waitress
Appointment Scheduler
Contour Day Spa - Plantation, FL
May 2018 to June 2022
Customer Service
Appointment Setting
Inbound Calls
Outbound Calls
Service Sales
Product Sales
Customer contact through email
Social Media page managing
Proficient in Microsoft Office
Customer Service Agent
Tropical Cleaning Services Inc. - Plantation, FL
January 2017 to December 2018
Customer Service
Appointment Setting
Inbound calls
Outbound calls
Appointment Scheduling
Gathering information on contractors
Data Entry
Service Sales
Customer Contact through email
Proficient in Microsoft Office tools
Kennel Technician
DPC Veterinary Hospital - Davie, FL
December 2012 to January 2017
Responsibilities
Reception
Sales
Clean Kennels and Hospital
Feed Patients and Boarders
Walk dogs
Care for Feral cats
Hold for blood draws and exams
Bathe dogs
Fecals
Take Temperatures
Remove IV Catheters
Laundry
Assist customers with their questions
Accomplishments
Giving my all to each and every one of the animals that came in. Furthering knowledge in animal care.
Skills Used
Customer service
Fast worker
Attention to detail
Computer skills
Education
High school or equivalent
Skills
• Organizational Skills
• retail sales
• Teaching
• Kennel Experience
• Veterinary Assistant
• Animal Care
• Dog Handling
• Customer service
• Appointment Setting
• Food prep
• Veterinary Technician Experience
• Pet Grooming
• Pet Care
• Animal Restraint
• Animal Handling
• Cooking
• Data Entry
• Cashiering
• Computer Skills
• Communication skills
• Time management
• Bilingual
• Social media management
• Data Collection
• Cold Calling
• Front Desk
• Laundry
• Outbound Sales
• Restaurant experience
• Windows
• Typing
Certifications and Licenses
Health Insurance License