Margaret Opp

Soddy, TN *****

423-***-****

adt4jb@r.postjobfree.com

Summary

Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 25 years of hands-on experience in administrative roles.

Skills

High-volume call reception

Building rapport

Outbound calling

Warm and cold call expertise

Laser fax machine expert

Experience

July 2004 - Current

C Rodney Susong MD - Hixson, TN

Appointment Scheduler

Scheduled and confirmed appointments.

Provided exceptional customer service through effective telephone communication and follow-ups.

Answered telephones and directed calls to appropriate staff members.

Took information from potential customers to assess needs.

Kept detailed call log to document answered and unanswered calls.

Called no shows and cancellations to reschedule.

Provided information regarding services and policies.

Managed more than 50-100 incoming calls per day.

July 1997 - July 2004

Stephen C Myers DMD - Panama City Beach, FL

Front Desk Receptionist

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Signed for packages, recorded deliveries and distributed to personnel.

Scheduled and confirmed appointments.

Answered office phone and emails to schedule appointments, answer questions and document information.

Greeted visitors and verified reasons for visit and appointment information.

Sorted incoming mail and directed to correct personnel each day.

Maintained front office cleanliness and organized supplies to increase productivity.

Education and Training

June 1966

Largo High School Largo, FL

High School Diploma

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