Data Entry Customer Service

Ashlee Adams **** Brenda rd Columbia,

SC 803-***-**** ***********@*****.***

Career Summary Offering over 11 years of professional experience in customer service. Focused on delivering quality service to ensure complete customer satisfaction. Friendly and courteous personality, motivated to perform well on the job. Known for providing excellent customer service. Related Skills and

Abilities

Customer and Personal Service Professional Communication Written Comprehension

Resolving Conflicts Prioritizing Work Working with the Public

Active Listening Leading and Training Others Making Decisions and Solving Problems Randstad, Dentaquest, Dental Insurance, Columbia,SC 09/20-Now

● Enter claims information into database systems.

● Prepare insurance claim forms or related documents and review them for completeness.

● Calculate the amount of claim.

● Post or attach information to claim file.

● Transmit claims for payment or further investigation First Citizens Bank,Phone Banker, Columbia,SC 05/2019-09/2019 Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Advise customers on bank services for their needs (e.g. loans and credit cards)

● Manage customer bank accounts; open, close and oversee transactions

● Resolve issues with banking services and accounts

● Refer clients to inhouse financial experts, as needed

● Reach out to potential customers to generate new business

● Present financial products and services to existing and prospective customers

● Perform administrative duties (e.g. entering data into banking software) Conduent, Scan/Data room operator, Columbia, SC 06/2018-05/2019

● Compile, sort, and verify the accuracy of data before it is entered.

● Compare data with source documents, or re-enter data in verification format to detect errors.

● Store completed documents in appropriate locations.Select materials needed to complete work Call Center specialist, United way, Columbia,SC, 05/2014-03/2018

● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

● Check to ensure that appropriate changes were made to resolve customers' problems.

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Cashier,Republic Parking, Columbia, SC,

04/2017-05/2017

● ● Issued receipts, refunds, credits, or change due to customers.

● ● Assisted customers by providing information and resolving their complaints.

● ● Greeted customers entering

establishments.

Education High School Diploma (2018) Adult education Columbia, SC, 29204

Additional Training Computer Course (Typing,

Data Entry, Microsoft Office) Customer Service

Training

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