Azlina Pagani

Experience

Feb. ****–Present

Manager & Receptionist • Lavish Nail Spa • Pro Nails Spa

●Handled 100+ calls daily, with duty of booking and present relevant service information;

●Memorized the entire line of company product and service, including price and special discount;

●Maintained a clear and organized a schedule for clients and technicians;

●Trained new employees in how to use salon software, entering customer data and organizing customer interaction;

●Provided basic technical support for the business and customers.

Sept. 2011–Sept. 2015

Manager & Clerk • [Job Position]

●Provided customers a personalized, friendly and efficient cashier service;

●Performed manager duties, inventory and product assistance;

●Guaranteed positive customer service and resolved all customer complaints.

Education

Delaware Technical Community College, Wilmington DE (2012)

●Have not graduated but intend to in the future, [Cyber Security]

A.I. DuPont High School, Wilmington DE (2007)

●High school diploma

Communication

Customer service representative with over 12 years of experience handling calls, sales and customer care. Familiar with major customer service software, conflict resolution and possess a positive attitude. Aiming to use my proven skills to effectively fill the representative role in your company.

References

[Available upon request.]

9 Susan Court

Wilmington, DE 19803

302-***-****

adt4hs@r.postjobfree.com