Support Analyst Reimbursement Manager
Resume:
Donna Dobbs
Penn Hills, PA *****
*********@***.***
A multifaceted professional with exceptional interpersonal, organizational and communication skills. Willing to relocate to: Los Angeles, CA - Orange County, CA - Newport Beach, CA Authorized to work in the US for any employer
Work Experience
Career Services Advisor
Pittsburgh Job Corps Center - Pittsburgh, PA
April 2022 to Present
• Responsible for coordinating all administrative aspects of Career Readiness candidates’ commitment to enrollment prior to their entry into the Career Preparation Period
• Supervises preparation of culmination activity at the close of each training week. Responsible for preparing candidates’ certificates for presentation at culmination
• Cultivates and maintains a climate on center that is free of harassment, intimidation and disrespect to provide a safe place for staff and students to work and learn Personal Caregiver
Home Instead Senior Care - Pittsburgh, PA
2020 to Present
• Provide positive companionship and emotional support to area seniors.
• Communicate with clients in a congenial and respectful manner.
• Assist with medication administration, appointment reminders, light housekeeping and meal preparation.
Paraprofessional Teacher
Cleveland Stewart Elementary- Gateway School
February 2019 to Present
Create lesson plans, grade classwork, homework and tests and attend parent-teacher conferences.
• Modify teaching to accommodate various learning styles and ensure optimal learning.
• Maintain a well-managed classroom and positive learning environment. Certified Driving Instructor/Examiner
cindy cohen school of driving - Pittsburgh, PA
February 2020 to April 2022
• Certified Department of Motor Vehicles Instructor and Examiner
• Develop and train individuals seeking their drivers license or additional driving techniques.
• 98% success rate of students achieving the Pennsylvania license Substitute Teacher
Penn Hills/Gateway Elementary School - Pittsburgh, PA 2019 to 2019
present present
Executive Vice President of Operations (remote)
OperaCare, Inc - Albuquerque, NM
2018 to 2019
• Responsible for sales structure, pipeline and metrics to achieve revenue and profitability goals.
• Transitioned target demographic ranging from high risk small businesses to lower risk health systems, non-profits and bundled payment referral sources such as accountable care organizations and physician groups.
Executive Vice President of Operations (remote)
Isoratec, LLC - Summit, NJ
2017 to 2018
Oversaw operations. Responsible for revenue generation, implementation, system configuration, testing and refining, product demos and sales. Conducted system user training and organized trade shows. Account Manager/Product Specialist (remote)
ContinuLink, Inc - Boca Raton, FL
2011 to 2017
Continuation
Managed client success by working with clients from implementation through support.
• Tracked leads through Salesforce.com to closing.
• Represented the company at various industry conferences and tradeshow. Reimbursement Manager/ Customer Support Analyst/ Account Manager
(remote)
CareCentric, Inc - Atlanta, GA
2000 to 2011
• Managed, supervised, and trained 15 employees to bill and collect receivables for customers.
• Worked with business clients to provide core and custom support for both financial and operational data.
• Developed month & year-end collection numbers for pharmacy claims.
• Completed business plans for assigned accounts, and actively pursued opportunities for add-on sales and services.
• Negotiated and coordinated services, add-on software licenses and modules sales.
• Participated in required training on new products, product enhancement, and various operating systems, networks, programming languages and editing tools. Education
Master's degree in Special Education
Point Park University - Pittsburgh, PA
March 2022 to Present
BS in Business Management and Marketing
University of Pittsburgh
Skills
• Technical Skills: Microsoft Office Suite (Excel, PowerPoint, Word), SaaS, Meetings & Event Technology/Automation
• Account Management
• B2B Sales
• Caregiving
• Meal Preparation
• Operating Systems
• Product Demos
• Salesforce
• Business Development
• CRM Software
• Analytics
• Computer Networking
• Microsoft Access
• Tutoring
• Communication skills
• Teaching
• Tutoring
• Typing
• Store management
• Citrix
• EHR systems
• Data analytics
• Compliance management
• Windows
• Home care
• Recruiting
• Google Suite
• AI
• Computer skills
• Microsoft Office
• Supervising experience
• Organizational skills
Certifications and Licenses
CPR Certification
CNA
First Aid Certification
Driver's License
Substitute Teaching Certification
Assessments
Early Childhood Development — Highly Proficient
January 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient
Customer focus & orientation — Expert
September 2021
Responding to customer situations with sensitivity Full results: Expert
Customer focus & orientation — Expert
September 2021
Responding to customer situations with sensitivity Full results: Expert
Attention to detail — Highly Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Sales skills — Highly Proficient
April 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Sales skills — Highly Proficient
April 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Inside sales — Proficient
May 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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