Network Engineer It Support

C. Yvonne Villa

Summary:

•Yvonne has **+ years of experience as a Mobile application/ validation tester, Mobile application tester and Mobile validation tester.

•Tested under different networks and Internet speeds over 4G/LTE, and Wi-Fi, Bluetooth, Audio

•Tested embedded application software on various mobile devices, including smartphones, tablets.

•Testing professional with a proven background delivering advanced business technology solutions.

•Experience in testing smoke, sanity, and system, functional, regression and performance testing.

•Network Engineer/Technical Support with 15yr technical experience, 7yrs in wireless with design, support, implementation, and leadership

•Advanced knowledge of creating and deploying internal and external wireless and VoIP networks.

•In-Depth experience interfacing with customers and addressing any technical questions or concerns.

•Highly effective at communicating plans, requirements, and results to professionals at all management levels and technical backgrounds.

•Demonstrated experience in troubleshooting wireless systems and control software.

•In-depth knowledge of test, measurement, and analysis techniques.

•Superior interpersonal, analytical, and problem resolution abilities.

Technical skills:

•Networking: LAN/WLAN, LWAPP, TCP/IP, CISCO PRIME, CISCO WLC, CISCO ISE, 802.11 (k, v, r), VoIP, IPv4, IPv6, Subnetting, VxLAN, Cisco Routers k9, k5 and Cisco Switches, Aruba ClearPass, Extreme wireless, Forescout

•Software: Python Automation, Netscout, SolarWinds

•Operating System: Windows 7 32-bit and 64-bit, Linux, Cisco IOS

•Applications: Microsoft Office Suite, MS Project, Air Magnet Wireless Network Suite including Wi-Fi Survey Pro, Wi-Fi Analyzer and Spectrum XT, Wireshark, Iperf, Bios Configuration, SolarWinds, GitHub, Aruba ClearPass

•Hardware: Hubs, Cisco Nk9, Nk5 Switches, Routers, Access Points, Windows laptops and Apple devices, Extreme Networks

Professional experience:

AAP3(Presence at Adobe), San Jose, CA Jun 2022 - Dec 2022

Sr Wireless Network Engineer

•Ekahau Site Surveys

•Logic: To and From AP perspective

•Resolve Wireless Issues

•Configure Cisco Prime Reporting (Maps and Templates)

•RRM WLC Configuration

•Tested under different networks and Internet speeds over 4G/LTE, and Wi-Fi, Bluetooth, Audio

•Global Best Practices (India, Tokyo, US, AMEA)

•TPC: Transmit Power Control

•DCA: Dynamic Channel Allocation

•Fast Transition

•Documentation and tracking, log capture and analysis of fix and regression testing, etc.

•Hardworking and organized Mobile-Device application testing experience in various domains.

•Expertise in Device/target-based testing on operating system and application bugs Tracking.

Ross Dress for Less, Dublin, CA Apr 2021 - Aug 2021

Lead Network Operations Engineer (Wi-Fi)

•Monitor 3rd party vendors and problems are properly addressed

•Layer 3 support on Wireless Infrastructure in both retail and corporate

•Provide Floor plans with AP placements with its heatmap

•Maintain network using Aruba ADSP, Extreme AP’s, Zebra scanner

•Create documentation for internal reference

•Applications used: ADSP(Aruba), Extreme, Forescout

Stanford Children’s Hospital, Menlo Park, CA. Oct 2017 - Jan 2019

Sr. Wireless Network Engineer

•Monitor, Maintain and Configure all wireless infrastructure associated to Stanford Children’s Hospital which include main Lucille Packard Hospital and West Hospital, all Stanford Children’s clinics and Stanford Children’s corporate offices.

•Respond to any wireless connectivity issues

•Manage deployment and testing of code updates for wireless systems such as Cisco Wireless Prime, Cisco Wireless Controllers and Cisco Identity Services.

•Tested under different networks and Internet speeds over 4G/LTE, and Wi-Fi, Bluetooth, Audio.

•Monitor, document, and control infrastructure performance for response, throughput, and availability.

•Resolve escalated hardware and software issues related to LAN/WLAN.

•Identify opportunities and solutions for improving efficiencies with emerging technologies, including Cisco routers/switches and wireless systems.

•Configure, deploy, and troubleshoot VoIP related matters

•Administer and maintain fiber optic installation, replacement, installation

•Troubleshoot layer one on with fiber optic connectivity issues-verify port interface or layer one cabling

•Configure HW on Linux platform

•Troubleshoot, maintain configure Cisco infrastructure (9k, 5k) running BGP and Switches running EIGRP integrated with ISE configuration

StratoScale, Sunnyvale, CA. Mar 2016 - Jun 2016

System Engineer

•Coordinated projects with marketing, engineering to validate, verify customer scenario.

•Configured Symphony Software on existing DC

•Certified different servers’ functionality by installing, testing, and documenting for customer submission

•Lenovo Servers

•Super Micro

•Dell

•QA pre-release Builds

•Assisted on all technical matters in US for PoC

•Virtualization Implementation and KVM configuration

Sauce Labs, San Francisco, CA. Jun 2015 - Jan 2016

Network Engineer

•Managed and deployed 802.11 wireless infrastructure for Beta Project

•Shopped and Obtained Enterprise Wi-Fi Infrastructure

•Configured network ports to appropriate Vlans for connectivity

•Deployed Wi-Fi HW into production

•Monitored client connectivity

•Maintained Data Center infrastructure and troubleshooted any server or network related issues

•Upgraded and monitored network infrastructure which included Cisco Switches, Nexus 9k/5k, Juniper Switches, ACI and UCS

•First line of response for any network outage matters.

Meru Networks, Sunnyvale, CA. Sep 2014 – May 2015

Senior Technical Engineer

•Manage and resolve technical issues escalated from Tier 1 for Meru 802.11 Enterprise Equipment

•Partner with the engineering team to resolve any outstanding bugs and/or customer found defects.

•Act as a technical focal point in cooperative relationships with other companies.

•Document issues with bug tracking tools such as Bugzilla from 4G/LTE, and Wi-Fi, Bluetooth, Audio.

•Manage crisis situations that may involve technical issues and diverse audiences.

•Be responsive to customer needs which may sometimes require attention outside of normal business hours or on-call rotation.

•Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs.

•Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.

•Document and reproduce customer related networking problems.

•Maintain and track detailed records for all customers interactions

•Author Knowledge Base articles to help share the expertise

Google Inc. Mt. View, CA. Mar 2014 – Aug 2014

Senior Technical Support III: Google Glass

•Responsibly for deploying 802.11 wireless connectivity in remote locations (Aruba)

•Configure AP with the ESS secured profile to ensure connectivity in remote environments.

•Document processes pertaining to the “How To’s” regarding Wi-Fi networking deployment, securing, and testing.

•Ensure connectivity on a daily basis at every remote site

•Troubleshooted and resolved any technical issues using Airmagnet Suite

Airmagnet Inc. Sunnyvale, CA. Aug 2010 - Mar 2014

Senior Escalation Engineer

•Support all Mobile 802.11 Wireless Test Applications

•Provide Pre and Post Sales Engineering assistance

•Work with Engineering for QA and bug verification

•Validate all vendor HW against Airmagnet mobile applications

•Assist customers with analyzing data captured and educate on all the features available

•Validating against all vendor wireless enterprise technology (Aruba, Cisco, Ruckus etc.)

Apple Inc. Cupertino, CA. Feb 2009 – Feb 2010

Bug Reporter

•Analyze and translate level 1 customer issues.

•Route escalations to the correct team via the proper channel.

•Generate training documentation demonstrating processes and procedures.

Barracuda Networks, Campbell, CA. Jan 2006 – Nov 2008

Tier II, Team Lead for the Web Filter Team

•Provide technical support for escalated issues.

•Managed and guided the web filter by providing technical assistance and direction.

•Verified and documented all known issues prior to submitting to the development team.

•Monitored communications network, ensured that network was available to all systems users and resolved any data communications problems

•Solved data communication problems with users from distant locations

•Reviewed procedures users followed to determine if specific steps were taken

Ciena Corporation – Cupertino, CA. Mar 2002 – Apr 2005

Engineering Lab Engineer

•Managed Calibration for all test equipment

•Responded to all network deployment request to the SW development team

•Deployed and managed the simulation lab consisting of Core Fiber Optic Switches

•Responsible for the purchase of network test equipment

•Providing IT support to Development team

Education:

•San Jose university, City college, Computer Training Academy (2001)

•CCNA Program Completed

•CCNP Wireless in process

•CCNA BGP Troubleshooting Certificate of Graduation:

Contact this candidate