Billy W. Williams · * of *

BILLY W. WILLIAMS

*** *. **** ***** ***. · Cooper, Texas 75432

903-***-**** · adt4ap@r.postjobfree.com

SUMMARY

Hard-working, fast learner with thirty-four years of experience in electronics maintenance, including five years as a Marine Corps Telephone Technician and twenty-nine years performing field service on:

• Motorola Paging Terminals and Peripheral Devices

• Delphax Ion Deposition Engines and Electron Beam Imaging Engines

• Scitex Inkjet Printheads and Stations

• Linx High-Speed Inkjet Printers

• Diagraph Print-and-Apply Labelers and Inkjet Box Coders

• ScriptPro Robotic Prescription Management Systems Special depth in:

• Technical phone support

• Installing and maintaining Paging Terminals, Ion Deposition Engines, Electron Beam Engines, Inkjet Stations, Industrial Inkjet Coders, and Labelers

• Installing and maintaining Robotic Prescription Dispensing Systems, Pharmacy Management Systems, and Storage and Retrieval Systems

• Developing support procedures

• Training personnel

• Repairing HP LaserJet printers

PROFESSIONAL EXPERIENCE

FIELD SERVICE ENGINEER

ScriptPro · Mission, KS 2015 – 2022

Installed and serviced Robotic Prescription Dispensing Systems, Pharmacy Management Systems, and Storage and Retrieval Systems.

• Installed over one hundred robots, datapoints, servers, and other peripheral equipment.

• Shared Texas, Oklahoma, Arkansas, Louisiana, and New Mexico territory, plus traveled throughout the United States.

• Trained personnel on all products installed.

• Worked independently from home.

FIELD SERVICE TECHNICIAN

InkJet, Inc. · Willis, TX 2004 – 2015

Installed and serviced Linx printers and Diagraph coders and labelers.

• Found and established my own customer base extending across Texas, Louisiana, and Missouri.

• Trained personnel

• Sold Linx printers to customers.

• Worked independently from home.

Billy W. Williams · 2 of 3

FIELD SERVICE TECHNICIAN

Diagraph Corporation · St. Charles, Missouri 1998 – 2004 Installed and serviced Linx printers and Diagraph coders and labelers.

• Installed over one hundred coders and labelers in the field.

• Shared Texas, Oklahoma, Arkansas, Louisiana, and New Mexico territory.

• Trained personnel on all products installed.

• Worked independently from home.

FIELD SERVICE ENGINEER

Digital Print, Inc. · Fort Worth, TX 1995 – 1998

Installed and serviced Delphax print engines and Scitex inkjet stations.

• Installed fifteen Ion Deposition Engines and repaired over fifty in the field.

• Discovered a critical power problem with computers and a UPS combination and presented the necessary solution.

• Involved in all production phases of print engines.

• Repaired over two hundred circuit boards to component level.

• Installed new network and phone connections for company use.

• Familiarized myself with Scitex inkjet stations and printheads. FIELD SERVICE ENGINEER

Motorola, Inc. · Fort Worth, TX 1993 – 1995

Provided telephone support and installed Motorola paging terminal products.

• Installed over twenty UniPage paging terminals to customers’ 100% satisfaction.

• Trained over one thousand customers on the use and implementation of paging terminals and paging devices to reduce customer support time.

• Designed paging system applications for customer purchase, to customer specifications.

• Supervised training of field service engineers to provide support for customer product issues.

• Created and developed telephone support procedures, without any training, for the Motorola Page Bridge I & II paging terminals to resolve customer issues.

• Formulated innovative procedures for transmitting pages to different zones using de-select tones in a different way for customer’s benefit.

TELEPHONE TECHNICIAN

United States Marine Corps · Camp LeJeune, NC 1988 – 1993 Repaired and maintained telephone equipment valued at over one million dollars.

• Repaired and maintained all telephone equipment for the 26th Marine Expeditionary Unit

(2,000 Marines) during operation “Provide Promise” in the Mediterranean Sea and for Marine Air Group 37 (3,000 Marines) in Tanajib, Saudi Arabia, during Desert Shield and Desert Storm, resulting in zero communications downtime.

• Maintained a library of unit-readiness technical manuals and parts listings for communications and test equipment valued at over three million dollars. Billy W. Williams · 3 of 3

PROFESSIONAL DEVELOPMENT

Laser Printer Repair Course Stillwater, OK

Linx and Diagraph Training Course St. Charles, MO

Digital Print Operator Course Fort Worth, TX

UniPage Technician School DeSoto, TX

MPS 2000 Technician School Fort Worth, TX

Fleet Marine Force Atlantic Call Service Attendant Court Camp LeJeune, NC Marine Corps Integrated Maintenance Management System Course Camp LeJeune, NC Enable Software Course, Coastal Carolina Community College Jacksonville, NC Marine Corps Communication Security Course Camp LeJeune, NC Telephone-Switchboard Repair Course Twenty-nine Palms, CA Basic Electronics Course Twenty-nine Palms, CA

EDUCATION

Campbell University, General Business 25 Semester Hours Texas A&M University, General Studies 25 Semester Hours Texas A&M University Commerce, Business 55 Semester Hours

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