Administrative Assistant and Medical Secretary III

TEANA ALLEN

Tampa, Florida *****

PHONE: 314-***-**** EMAIL : *********@*****.***

WEBSITE: www.teanaallen.com

LINKEDIN: www.linkedin.com/in/teanaallen

BUSINESS & COMMUNITY OPERATIONS- 15+YEARS EXPERIENCE BUSINESS ADMINISTRATION HOSPITAL & CLINIC OPERATIONS YOUTH CAREER COACHING Analytical professional with more than 15+ years of Business Operations, Corporate Event Management, & Medical Administrative Operations experience. Universally recognized for the ability to establish and maintain solid relationships, identify opportunities, determine effective operational processes, and manage project success. Works on a strategic level defining quality assurance, vision and processes. COMPUTER SKILLS & TECHNICAL KNOWLEDGE

MS Word, Excel, PowerPoint, EPIC, Clinical Desktop, Data Entry-15000 KSPH, Microsoft Outlook, People Soft, Net Suite, OSST, Employ Florida, Atlas, CareerEDGE, PandaDocs CERTIFICATES & RECOGNITIONS

Billing Compliance Certificate, HIPPA Compliance Certificate, OSHA Compliance Certificate, AAMA Medical Assistant Certification, Certification for Diversity & Inclusion 1.0, 2.0, 3.0 & 4.0 Training, Co-chair representative for the Internal Medicine Inclusion & Cultural Awareness Team KEY COMPETENCIES

Operational Management Corporate Event Management Account Management

Diversity & Inclusion Community Relations Fundraising

Database Knowledge Case Management Data Collections

Leadership & Development Employee Training Data Entry

Career Coaching Vendor Relations Accounts Payable

Budgeting & Forecasting Marketing Travel & Meeting Planning STRENGTHS & ACCOMPLISHMENTS

Ensures operational excellence and departmental goals are met by exhibiting strong attention to detail fused with great multi-tasking ability

Provides 100% customer satisfaction by providing excellent interpersonal and analytical skills while demonstrating multi-cultural sensitivity

Proven ability to manage multiple projects and meet deadlines, manage priorities and workflow

Demonstrates expert knowledge of Marketing, Invoicing, MS Word, Excel, Power Point, CRM Management Systems, etc.

Provides leadership and vision to all activities, volunteers, and charitable contributions

Exhibits a leadership “Can Do-Will Do” attitude and goes far beyond to exceed projects goals

Spearheads customer relations issues to identify potential problems, implement action plans, while training, coaching, and delivering quantifiable results

PROFESSIONAL DEVELOPMENT

CareerSource Tampa Bay Tampa, FL

Lead Career Coach 05/2022 – Present

(Contractual Assignment)

Assist in training and serve as a resource to a team of Career Coaches to assist youth participants in the areas of employment and career planning

Provide optimal customer service to internal and external customers

Research and respond to customer complaints; elevate to next level supervisor if needed

Participate in the employee performance reviews process and approve bi-weekly payroll of approximately 200 summer hire participants

Run and analyze program reports related to performance outcomes

Decision making process in accordance with Federal and program guidelines and practices

Assist in the development of presentation materials

Proficient in the use of computers and computer programs (i.e., Excel, Word, Internet and databases such as: Employ Florida, PandaDocs, CareerEDGE, Atlas & OSST)

Empower youth with discovering, adjusting and improving their career path

Initiate coaching sessions with youth to assist them with identifying their career interests and develop a career exploration plan

Actively problem solve worksite concerns between youth and supervisors

Connect with worksite supervisors to develop work experience opportunities for youth participants

Worked company’s functions and job fairs

Sistahs 2 Sistahs Network Inc. St. Louis, MO

Operations Manager-Diversity Recruiting 01/2010 – 12/2022

Managed the preliminary screening and recruiting for potential members into the organization

Provided vision, direction, and leadership towards the organization’s image

Oversaw the financial activities and budget to ensure organization is operating within budget guidelines

Developed policies and procedures for all members to adhere for organization’s structure

Created social media marketing to promote organization’s events

Assisted to recruit 150+ volunteers to assist with a yearly event in honor of Breast Cancer Awareness

Oversaw all corporate event finances including check requests, invoicing, and general reporting

Managed and overseen communication with major Fortune 500 Companies & Vendors, and manages event timelines including effective communications of event plans and activities

Recruited, trained, and supervised event volunteers while cultivating, soliciting, vendors and sponsors

Developed events to generate funding as fundraisers for Breast Cancer Awareness

Overseen the collaboration of women volunteers to participate with a culturally diverse community

Designed and maintained organization’s calendar of events and website

Recruited, mentored, and motivated pre-teen and teen girls to become ambassadors within the community

Assisted girls with accumulating volunteer and community service hours for college and job applications

Washington University School of Medicine-Nephrology Department St. Louis, MO Medical Secretary III & Administrative Secretary 02/2003 to 02/2021

Oversaw daily operations of all administrative duties by executing daily established standards & procedures, while ensuring patient objectives and departmental goals were met

Managed all vendor contracts, including payment terms, delivery, and communication

Processed purchase orders, and distributed copies for processing and payment of invoices

Processed inpatient billing for submission from Renal Department Attending Physicians

Worked with ICD-9 and CPT codes and ordered supplies and maintained inventory

Overseen the ordering of lunches and setting up for physician’s weekly meetings

Spearheaded troubleshooting of all MS Office issues within the Kidney Center

Generated billing reports using EPIC, CyberRen, Citrix, Clinical Desktop, and BJC Telnet systems

Assisted administration personnel with completion of any forms, documents, etc. required for 17 physicians re-credentialing purposes, medical staff re-appointments and assisted 4 RN’s daily with patient’s needs

Assisted with prepping charts for the doctors for patient’s office visits along with refilling patients medications

BJC Healthcare-Diabetes Education Service St. Louis, MO Medical Secretary 09/1999 to 01/2003

Assured accurate data entry into computer are timely while upholding company policies & procedures

Answered telephone inquiries, processed documents, maintained calendars, setup meetings, and mad all necessary travel arrangements

Utilized copier and fax while setting up files, tracking expenses, and coordinating building and equipment

Scheduled appointments for 14 educators consisting of RN’s & RD’s

Managed all patient billing for services within our department & created charts for new patients EDUCATIONAL BACKGROUND & CREDENTIALS

Ashford University - San Diego, CA: 2012 to 2017

Master of Art in Organizational Management - (Specialization: Business Leadership) Columbia College - St. Louis, MO: 2003 to 2011

Bachelor’s degree-Business Administration & Computer Information Systems Honors: Sigma Beta Delta - International Honor Society for Business Administration

(Magna Cum Laude)

South County Technical High school -St. Louis, MO – (Graduate: 1992) - (Salutatorian)

Contact this candidate