Bilingual Receptionist

SYNOPSIS

Detail orientated; pro-active, resourceful, reliable and highly organized, bilingual receptionist seeking an organization that needs an ultimate professional to insure clients are treated as the most important person in the world when they call in or walk into their company.

APPLICATIONS

Microsoft Office, Excel, Word, Access, PowerPoint, Outlook 2013, Avery Wizard, Adobe Photoshop, Desktop Publisher, Internet Explorer, Windows 2010, Windows XP Pro and HP Officejet Scanner.

EXPERTISE

Increased sales by 50% due to Spanish communications skills: speaking, reading and writing quotes.

Designed unique flyers for mass mailing of new products and increased company sales by 75%.

Emailed or faxed quotes as requested by customers, set up and design of ads in company newsletter.

Comfortable speaking to the public either in person, by telephone or emails.

Resolved problems with unsatisfied customers before they escalated.

Supported sales men with travel arrangements, recording and forwarding messages, mailing info to clients.

Daily shipment of documents and products with: USPS.com, Stamps.com, FedEx and UPS on-line.

Executed superior customer satisfaction while maintaining good public relations.

Excellent researcher with verbal and written communications skills, ordered office supplies for staff.

Light bookkeeping, creating invoices with Access or Microsoft Word, prepared weekly bank deposits.

WORK EXPERIENCE

In-Home Supported Services (I.H.S.S) Los Angeles County program June 2013 – July 2022

Bilingual Home Health Care Aid

CEA-HOW Inc., WSO, Long Beach, CA. Non-profit organization June 2007 – January 2011

Bilingual Office Manager/Facilities Manager/Conference & Convention Coordinator

*Answered inquiries both in English and Spanish from busy, daily phone calls from the public

and members of the non-profit organization, emailed messages from the public to the board of directors.

California Moving & Storage Association (CMSA), Los Alamitos, CA. May 2005 – June 2007

Administrative Assistant/Conference & Convention Coordinator’s Assistant/Monthly Newsletter

*Directed customers to appropriate staff member, answered questions regarding convention location dates,

fees and events. Faxed or emailed price quote for monthly newsletter ads, supported CEO out in field.

Orange County Nursery, Inc., Garden Grove, CA. Wholesaler February 2001 - June 2001

Administrative Assistant/Sales Support Secretary/Marketing Materials Disbursement

*Supported salesmen with price quotes and emailed PDF’s of products to clients throughout the USA.

Relayed incoming messages to salesmen out in the field, located and delivered radios to be repaired at shop.

Kale Investigation/Adjusting Agency, Downey, CA. Private Detective Agency December 1997 - September 1999

Bilingual Receptionist/Secretary/Office Manager

*Scheduled appointments for potential customers, would switch to Spanish, when customers asked

if, I spoke Spanish? Generated invoices for Insurance companies and proof read agents reports.

IBM Inc., Los Angeles, CA. Temporary position November 1987 – May 1988

Bilingual Receptionist/Word Processor

*Answered 400 calls a day with 18 incoming lines, directed customers to correct area salesmen.

Transcribed and emailed messages via terminal, during downtime, reviewed invoices for errors.

EDUCATION

Cerritos College, Norwalk, CA. Undergraduate: Business Administration. Emphasis on Human Resources, Supervision, Human Resources Management, Business Law and Contract Law. Certificate of Negotiations. Elements of Masterful Communications Certificate. Member of the Professional Fiduciary Association of California.

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