Data Entry Service Representative

Alyssa Dorantes

OBJECTIVE

To be an active employee and help contribute to both the team and customers. To be in a position where helping customers is the number one priority and working as a team helps everyone to grow.

EDUCATION

Rio Hondo Community College Whittier, California, United States Cybersecurity, 2018- May 2021

Eric Birch High School Fontana, California, United States High School Diploma, May 2010

PROFESSIONAL EXPERIENCE

ViewSonic

Chino, California, United States

Customer Service Representative

September 2021- January 2022

• Assist customers with warranty information and claims

• Assist customers with technical questions about ViewSonic devices

• Document thorough notes for customer’s tickets about steps taken and resolution of issues

• Answer phone lines quickly and professionally

• Answer tickets in a timely manner meeting SLA deadlines CHILI'S BAR AND GRILL

West Covina, California, United States

Food Expeditor/Food Runner/To-Go

March 2018- March 2020

● Make sure orders are correctly sent out

● Take orders and cash them out

● Run food to customers in a timely manner

● Keep the line clean, organized, and efficient

● Provided excellent Customer Service Support

PIZZA HUT West Covina, California, United States

Shift Manager/Delivery Driver

November 2015 - 2018

● Supervise employees during my shift

● Handle any customer complaints or problems

● Help keep store clean and organized

● Make sure customers’ orders are made correctly and are given to them on time

● Ring up customers as well as take their order

KANDYSHOP BIKINI AND CLOTHES BOUTIQUE City of Industry, California, United States Clerk November 2014 - January 2016

● Maintain appearance of store floor

● Change mannequins and displays around the store

● Help customers with both questions and picking clothes

● Push product and promotions on a daily basis

● Complete sales transactions friendly and quickly RIO HONDO COMMUNITY COLLEGE Whittier, California, United States StudentWorker August 2012- September 2014

● Data Entry with important classified information.

● Organize supplies and files.

● Research for Social Media.

● Help students with questions

ADDITIONAL SKILLS

● Knowledgeable with Python and GitHub

● Server+ Certification in progress

● Familiar with Network systems

● Knowledge of computer software (Word, Power Point, Excel, Microsoft 365)

● Very good with money

● Excellent Multitasker

● Great Customer Service

● Put effort into learning more about my position

● Type 40 wpm

● Knowledge of printers and scanners

● Proficiency with computers and business phones

● Great team worker.

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