MIRICLE

EVERETT

adt490@r.postjobfree.com

1-352-***-****

Fairburn, GA 30213

Authorized to work in the US for any employer Detail- oriented Insurance Sales Agent aiming to leverage 5 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations. Driven customer service representative with 5 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

PROFESSIONAL SUMMARY

Spring Venture Group - Insurance Agent

05/2021 - 09/2022

Spherion Staffing Svc - Data Entry Clerk

Brooksville, FL • 10/2020 - 01/2022

WORK HISTORY

• Verified new applications

• Answer inbound calls

• Data integrity

• Review Medicare plans with new clients

• Completed health assessments with clients

Maintained high standards of customer service by

building relationships with clients.

•

Responded to customer calls swiftly to resolve issues and answer questions.

•

Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.

•

Built relationships with clients using active listening and issue resolution to provide excellent service.

•

Displayed consistent, positive attitude towards

customers, peers and other personnel, even during

high-stress situations.

•

SKILLS

• Customer Care

• Call Center (5 years)

• Customer Support (1 year)

• Customer Service (5 years)

Developmental Disabilities

Experience

•

• Medical Terminology

• Computer literacy (5 years)

• Certifications and Licenses

• Medical Billing and Coding

• Life Insurance

Ultimate Medical Academy -

Clearwater

Tampa Fl • 06/2014

Certificate: Billing And

Coding

EDUCATION

Completed 12months in class

trainingCPRFirst Aid

Certification

CERTIFICATIONS

Assure solutions - Direct Care Worker

Tampa, FL • 06/2018 - 09/2020

• Processed voters applications to receive voters cards

• Answered incoming calls about voters registration cards Organized, sorted and checked input data against

original documents.

•

• Updated voters information on voters cards

• Completed data entry tasks with accuracy and efficiency. Scanned documents and saved in database to keep

records of essential organizational information.

•

Compiled data and reviewed information for accuracy prior to input.

•

Located and corrected data entry errors and reported to management.

•

Added documents to file records and created new

records to support filing needs.

•

Compiled information and input into Office of Elections database.

•

Assisted clients with daily living needs to maintain self-esteem and general wellness.

•

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

•

Transported individuals to events and activities, medical appointments and shopping trips.

•

Recognized and reported abnormalities or changes in patients' health status to case manager.

•

Monitored and assisted residents through individual service plans.

•

Determined specific needs and provided most

appropriate level of services for patient well-being.

•

Documented vitals, behaviors and medications in client medical records.

•

Remained alert to problems or health issues of clients and competently responded.

•

Planned healthy meals, purchased ingredients and

cooked meals to provide adequate nutrition for client wellbeing.

•

• Administered medication as directed by physician. Scheduled and accompanied clients to medical

appointments.

•

Helped clients manage money, pay bills and shop for groceries or personal items.

•

WellCare - Enrollment Specialist

Tampa, FL • 09/2019 - 12/2019

CAPFORM CONSTRUCTION - Receptionist

Tampa, FL • 05/2019 - 07/2019

Health Plan Services / Wipro - Billing and Enrollment Specialist

Tampa, FL • 10/2017 - 02/2018

Convergys - Inbound Sales Representative

Handling questions, issues and providing detailed

information on requirements, processes, and policies

•

Collecting information and qualifying candidates for programs, services or courses

•

Ensuring that applications are completed correctly and that the required supporting materials have been

provided

•

• Entering, updating and reviewing data and records Providing guidance and recommendations to applicants and prospective candidates

•

Corresponding with applicants and prospective

candidates

•

• Assisting with billing and payment processing.

• Reviewed statistic enrollment data and prepared reports.

• Updated, entered and reviewed customer data.

• Printed out drawings for architects using a plotter

• Submitted time sheets for employees

• Assured that supplies were available for foreman

• Tracked packages for delivery

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

•

Kept reception area clean and neat to give visitors positive first impression.

•

Answered central telephone system and directed calls accordingly.

•

Received and sorted incoming payments with attention to creditability, managing the status of accounts and balances and identifying inconsistencies .

•

• Updated, entered and reviewed customer data.

Communicated effectively via telephone, email and in person with prospective customers.

•

Tampa, FL • 07/2015 - 10/2015

Humana - Medicare Sales Representative

Tampa, FL • 06/2014 - 12/2014

Answered phone calls,assisting customers,solving

customer complaints,placing orders and scheduling

appointments

•

Communicated with customers regarding marketing

campaigns and promotions, answering questions and

addressing concerns.

•

Developed and maintained working knowledge of

products and services to deliver timely, accurate

information.

•

Memorized scripts to achieve easy conversational flow in interactions with potential customers.

•

Utilized automated systems to log and retrieve

information.

•

Responded to customers within required turnaround

times.

•

Enroll eligible individuals in the medicare advantage private fee for service, medicare PPO and HMO plans

•

Market long term care,life insurance, and other specialty products for seniors

•

Displayed consistent, positive attitude towards

customers, peers and other personnel, even during

high-stress situations.

•

Determined financial needs by assessing existing

coverage and aligning new products and services with long-term goals.

•

Calculated premiums and established payment methods for sales.

•

Contact this candidate