Customer Service Development Representative

Samantha Christensen

480-***-**** *********************@*****.*** www.linkedin.com/in/sammi-c

Professional Experience

Flare Scottsdale, Arizona April 2022 – Present

Sales Development Representative

● Schedule legal strategy meeting with prospects you have deemed qualified and ensure those meetings show

● Excellent communication and interpersonal skills with customer service orientation

● Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in CRM application

● Develop expertise in relevant concepts of legal care to provide optimal results for the company and client

● Superior scheduling and organization skills

● Responsible for hitting sales quota benchmarks and KPIs The Gardens at Ocotillo Chandler, Arizona May 2021 – April 2022 Concierge

● Recognized for handling stressful situations with a calm demeanor and pleasant manner

● Excellent communication and interpersonal skills with customer service orientation

● Expert multitasker, handling travel arrangements, problem solving, and resident accommodations efficiently

● Capable of gathering information about community amenities and recreational activities

● Superior scheduling and organization skills

School of International Letters and Culture Tempe, Arizona August 2019 – December 2020 American Sign Language Intern

● Proficient in American Sign Language

● Acted as a liaison between students and the professor

● Assisted faculty with in-class activities while working with 101 students

● Conducted review and tutoring sessions with students W. P. Carey School of Business Tempe, Arizona February 2019 – September 2019 Camp Carey Intern

● Researched, designed, and implemented team building and business-themed activities for freshmen to 1,300 W. P. Carey students to increase student retention

● Proactively organized the training of facilitators and staff by effectively communicating with supervisors and collaborators to create a successful camp experience

● Presented at new student orientations, and conducted and documented outreach campaigns to help senior management Education

Arizona State University – Tempe, Arizona

Bachelor of Science: Marketing

W. P. Carey School of Business

GPA: 3.37

Extracurriculars

Student Alumni Association Tempe, Arizona August 2017 – May 2021 Traditions Director

● Planned and organized some of ASU’s longest standing traditions, as well as developed new traditions that students and the ASU community will enjoy for generations to come.

● Acted as the liaison between SAA and the ASU Alumni Association and help plan all Generations events such as Fingerpaint the A, Grandparents Brunch, Sparky’s Sprint, and Storytime with Sparky.

● Managed an intern and developed a committee that will assist the Traditions department at all events and programming. Vice President

● Oversaw all operations pertaining, but not limited to, event coordination, logistics, budget, recruitment, and marketing.

● Assisted with responsibility, in conjunction with the executive staff, of strategic plans, carrying out the objectives on an annual basis, and organizing formulation of future strategic plans

Chief of Staff

● Developed a recruiting strategy to help grow and maintain members within the organization.

● Table at both the fall and spring involvement fairs, as well as other major University functions.

● Acted as the liaison between SAA and other student organizations. Marketing Director

● Developed the Student Alumni Association’s brand to the external community by leading all marketing initiatives, including running social media accounts, and producing campaigns for events around campus.

● Designed all marketing materials, including t-shirts, flyers, banners, posters, hats, social media posts, etc.

● Led a committee of roughly 12 students, along with an assistant, and three interns. Delta Sigma Pi Tempe, Arizona November 2017 – May 2021 Community Service Committee

● Outreached to multiple organizations to plan community service events for all brothers to attend

● Assisted the Vice President in running and promoting planned events Omega Phi Alpha Tempe, Arizona April 2020 – May 2021 Active Sister

● Omega Phi Alpha is the most respected provider of lifelong sisterhood-based community service and leadership development.

● National service sorority is a sisterhood that serves our communities and develops service-minded leaders. Skills

Professional Skills: Microsoft Word PowerPoint Adobe Photoshop Facebook Instagram Excel Sales Salesforce Volunteer: Ronald McDonald House Pat Tillman Foundation Feed My Starving Children UMOM New Day Centers Interests: American Sign Language Traveling Swimming Music Meeting new people Giraffes Crafting Anime

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