Desktop Support Technician

Raymond M. Lampar

***** ********* ****: 586-***-****

Clinton Twp., MI 48035 adt47m@r.postjobfree.com

EMPLOYMENT HISTORY

Idependent contractor 2019 to Present

McKesson Medical. Temp contract to convert Win7 to Win10 report discrepancies 03/2019 To 06/2019

Rochester Schools Michigan. Temp contract to Run backups an restores, fill in System Admin 04/2020 To 08/2020

Cincinnati Time Systems Inc. Farmington Hills, MI

Technical Support Engineer 2014-2019

Determined operational objectives by gathering information for new installs.

Setup and design new programs by analyzing requirements.

Constructed workflow charts and diagrams to set goal objectives and timelines.

Desktop Support, installs, & train customers on specialized software.

Worked with SQL, install database, create tables, create and run SQL scripts.

Test and troubleshoot SQL 2012 on server 2012 .

Install and configure IIS and .NET.

Evaluated output requirements for new time and attendance software.

Train and supported clients with multiple browsers. (Chrome, IE, Firefox)

Train and supported clients on cloud computing software. (SAAS)

Trained and implemented new software on 2012 small business servers.

Worked help desk support triaging various software and hardware issues.

Used Logmein and Gotomeeting, remote desktop software.

Infotronics, Great Lakes Inc. Livonia, MI

Dealer Support Technician 2007 - 2014

Research and Development on complex installations on Sql software.

Managed and configured Server 2008 and Vista.

Trained new users, and set up and maintain all high-end installations.

Support internal pc problems.

Configure IIS 6 & 7, Web Server Components, SQL 2000, 2005, 2008.

Cloud computing software, integration IE and Chrome support for clients.

Diagnose security issues.

POE Systems Troy, MI

Microsoft Technician 2007

Managed Veritas backups on multiple servers and checked event viewer.

Configure and restart servers, from server 2008 to server 2012.

Supported Citrix by logging in and doing resets and reconfigures.

Support internal server problems, reconfigure Outlook email servers.

Check Cisco routers for consistent dhcp lease, check reserved listings.

Run virus checks and scan for Malware, and phishing emails.

Run a variety of scripts to scan harddrives, push out updates and reboots.

US Army

Veteran: Operation Desert Storm

US Army Accommodation Medal, US Army Overseas Medal.

EDUCATION

MCSE Certified

MCTS Windows 7

Macomb Community College Warren, MI

AAS Computer Information Systems Still taking online courses.

Associate degree: General Studies

INTERESTS

Painting, drywall and decorating.

Bowling.

Breeding tropical fish.

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