Customer Service Representative

Reginald K. Covington

Washington, DC ***** 202-***-**** adt47e@r.postjobfree.com http://linkedin.com/in/reginald-covington-75b85326 SENIOR CORPORATE TRAVEL CONSULTANT

Dynamic Senior Corporate Travel Consultant with extensive experience in client relations, client retention, and working in fast-paced, high growth environments where work is deadline oriented and deadlines and priorities routinely shift. An experienced decision-maker with sound judgment. Proven track record of building productive relationships with Senior Executives. Demonstrated ability to collaborate with others and forge strategic alliances to achieve ambitious goals. Excellent communication skills, including conflict resolution, negotiating, and strategically aligning policies and programs to accomplish company goals and objectives. Engaging presentation style. Actively participates in training and knowledge sessions. Manage a full-service travel office specializing in VIP corporate and vacation, including accounts receivable and payable, bank deposits, ARC reports and refunds, quality control, client profiles, and correspondence. Develop strong collaborative relationships with clients and vendors. Chooses best client options and provides counsel. Proficient in SABRE 360 GDS (Airline reservation software) and Microsoft Office Suite. Seeking a position in Administration. Additional Core Competencies include:

- Customer Focused

- Logistics Skills

- Excellent Written, Verbal, &

Telephone Communications

- Dynamic & Team Player

- Self-Motivated

- Geography

- Earn Customer Trust

- Glean Customer Information

- Build Accurate & Detailed Client Files

- Manage Time & Workload Effectively

- Resolve Complex Client Issues

- Manage Paperwork & Files and Database

- Proactively & Creatively Researches &

Advises

- Maintain Accurate Records

- Able to work with Medical &

Government Representatives

- Strong Interpersonal Skills

- Work Effectively With All Levels

- Professional & Positive Image

- Accuracy & Attention to Detail

- Confidential

- Service Focused

PERFORMANCE HIGHLIGHTS/ACCOMPLISHMENTS & EXPERIENCE Corporate Travel Management, Washington, DC 2011 – 2022 Travel Agent

Serve as a dedicated agent for Wilmer Hale, LLP law firm, and its 1K+ attorneys in 13 global and domestic locations.

Arrange domestic and international air travel, ground transportation, private planes, hotels, and requested travel services to client satisfaction and to ensure repeat and continued business.

Resolve issues involving cancelations, rescheduling, and client preferences, work within budget limitations. Carlson Wagonlit Travel, Washington, DC 2008 – 2011 On-site VIP / Concierge Agent for Inter-American Development Bank

Dedicated agent to the Inter-American Development bank VIPs, department heads, and visiting dignitaries.

Created domestic and international travel arrangements for clients, including air, hotel, and ground transportation.

Advised clients of international travel requirements, including visas, passports, and immunizations to ensure smooth international travel activities.

Utilized preferred air and hotel vendors to maximize profit and ensure compliance with clients’ travel policy.

Interacted with traveler, travel arranger, and travel manager to provide the best possible travel solutions.

Always provided exemplary customer support and technical issues to maintain exemplary service. Lawyers Travel Service, Washington, DC 1997– 2008

On-site Account Manager for Steptoe and Johnson, LLP

Launched the travel office at the Steptoe and Johnson law firm and served as an on-site manager, assisted attorneys, senior partners, and VIPs with travel needs.

Reviewed sales productivity to established benchmarks; prepared weekly ticket transaction sales report for head office.

Exceeded company goal of $2MM in annual sales.

Reginald K. Covington P a g e 2

PRIOR POSITIONS:

Bradley & Lowe Travel, Inc.: Travel Consultant & Manager, Washington, DC

C.ATO (Combined Airlines Ticket Office); Reservations / Ticket Sales Agent, Washington, DC

Jet America Airlines; Lead Ticket / Gate Agent, Ontario, CA; Long Beach, CA; and Washington, DC Airports EDUCATION, CERTIFICATIONS, & PROFESSIONAL DEVELOPMENT Diploma International Air Academy, Ontario, CA

Certificate SABRE Reservation Computer Proficiency American Airlines, Dallas-Ft. Worth, TX Certificate International Itinerary Faring Techniques Reservations Training Clinic Pan Am Airlines, Arlington, VA Certificate Covid-19 Contact Tracing, John Hopkins University Online Lean Six Sigma Certification Professional Development and Training Ongoing courses including Internet Security, Software Innovations for Travel Management, Customer Service Skills, New Airline products, Rail, Hotel Product Updates Sabre and Concur booking tools, New Policies and Procedures.

Contact this candidate