Scrum Master Project Administrator

Carice Cartwright, PMP CSM

Tallahassee, FL 850-***-**** ****************@*****.***

www.linkedin.com/in/carice-cartwright

SUMMARY

An emotionally intelligent, driven, and experienced project management professional. Ready, willing, and eager to help an organization thrive during a period of technological growth by embracing next-level tools and encouraging development and collaboration within a team. Knowledgeable professional with a proven ability to create an atmosphere of teamwork and functionality through consistent and reliable communication. SKILLS AND ABILITIES

• Project Management Methodologies

• Software Proficiency

• Security and Privacy Knowledge

• Legal and Regulatory Compliance

Knowledge

• Performance Monitoring

• Data Analysis

• Cost Control

• Time Management

• Effective Communication

EXPERIENCE

Project Administrator (PMO/SLA) August 2021 - Present Gainwell Technologies

An IT Project Administrator who oversees and assists in the responsibilities of the project, systems, and operations managers. Working as PMO to head up the creation of many client-facing reports, ensuring clarity and conciseness. Performing ongoing reviews of project statuses and helping to identify risks, recommend, and implement risk mitigation solutions as approved and as appropriate. Assisting with staffing projects as well as project allocation auditing. Working as SLA Coordinator to maintain schedules, manage, monitor, and verify jobs run according to service level agreements.

Accomplishments:

• Successfully created a system to audit hours allocation to reduce the risk of under-reporting hours on projects by 25%.

• Identified an area of opportunity to improve weekly reports. Initiated and developed a standardized process to make these reports more concise and relevant by ensuring the inclusion of valuable and pertinent information.

• Effectively oversaw software patch implementations for over 400 team members. Responsibilities:

• Support project managers by monitoring multiple multi-million projects with documentation and planning, utilizing waterfall and agile approaches.

• Create and implement project definitions, schedules, budgets, and objectives for ongoing projects.

• Work with team members to avoid monthly penalties and assure that the team is on track for the agreed upon Service Level Agreements (SLA’s).

• Create and distribute weekly, monthly, and quarterly reports for current projects, and additionally ensure all requested intermittent business reviews are complete.

• Participate in delivery assurance reviews to ensure adherence to project management policies and procedures.

• Interface with team members and stakeholders to manage changes to the project, which may involve changes to technical requirements, business requirements, and schedule.

• Manage client, company, and project team expectations for agreed-upon project performance by obtaining, providing, and monitoring project metrics.

• Provide performance input upon completion of the project. Administrator January 2001 – August 2021

Thomas L. Lawrence, M.D.

Directed a team of 20 clinical and clerical staff through a series of process improvement projects to maximize productivity and minimize unnecessary manual work. Maintained consistent communication across the entire spectrum of the organization, including patients, partnering providers, aligned colleagues, and external vendors. Accomplishments:

• Introduced and implemented a new EHR system, resulting in a 100% chartless practice.

• Reconfigured the patient flow process using LEAN methodologies resulting in an increase of daily visits from 25 to 50, higher quality care, and additional revenue.

• Reduced AR from 26% to 8% within four months, maintaining stability for 13 years.

• Oversaw and ensured the accuracy of $8M+ in claims for several thousand patients.

• Developed and standardized clinical and clerical policies and procedures. Ensured appropriate documentation to guarantee staff compliance.

Responsibilities:

• Oversee the claims management process, guiding a team to reconcile discrepancies and prepare financial reports.

• Negotiate insurance contracts and re-credentialing with suppliers, securing additional contracts and cost savings.

• Analyze workflows and identify opportunities to cross-train staff to increase capacity and reduce costs.

• Planned, developed, organized, implemented, and directed the day-to-day functions of office functions, programs, and activities.

• Monitor staff performance to ensure goals are reached related to compliance, efficiency, and patient satisfaction.

LICENSES AND CERTIFICATIONS

Certified Scrum Master (CSM) March 2022 - Present

Professional Project Management (PMP) July 2020 - Present EDUCATION

Associates in Arts May 2020

Tallahassee Community College

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