Data Entry Secretarial Assistant

Maya Poston

202-***-**** • ********@*****.***

Professional Summary

Dedicated Community Outreach Coordinator with an advanced understanding of marketing, organizational and service principles. Excellent communication and planning abilities. Pursuing new professional challenges with room for advancement.

Skills

Presentation skills

Program oversight

Informational material development

Proficient in MS Word, Excel, PowerPoint, and Outlook

Written and oral communication

Decision-Making

Problem-Solving

Interpersonal Communication

Work History

Help Desk Analyst, 06/2022 to 10/2022

Abbetech GSA – Washington, DC

Provided basic end-user troubleshooting and desktop support.

Maintained inventory of PCIF/HSPD-12 systems

Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.

Managed high levels of call flow and responded to LACS technical support needs.

Clerk I, 04/2019 to 06/2022

Chimes Inc – Washington, DC

Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

Produced high-quality communications for internal and external use.

Interacted with customers by phone, email or in-person to provide information.

Prepared meeting rooms and materials and recorded important information.

Secretarial Assistant, 03/2013 to 04/2018

ACE Trash Company – Washington, DC

Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Maintained company handbook to outline policies and provide insights to company mission and values.

Education

Associate’s Degree: Graphic Design

Montgomery Community College – Maryland

Bachelor’s Degree: Business Administration

Eastern Gateway Community College-Ohio

Certifications

Adult First Aid/CPR-American Red Cross

Date Earned: August 2021

Project Management Professional

Date Earned November 2021

Languages

English-Native/Bilingual

Spanish-Proficient

ASL Sign Language- Proficient

Vietnamese -Proficient

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