Package Handler Data Entry

RALPH HECTOR

Winter Haven, Florida 786-***-**** *************@*****.*** LinkedIn Profile

EDUCATION

University of Central Florida - Orlando, Florida

Bachelors Degree in Criminal Justice 2018- Current

Seminole State College of Florida - Sanford, Florida

Associates Degree in Criminal Justice 2018

M I L I T A R Y EXPERIENCE

UNITED STATES NAVY – Norfolk, Virginia

Aviation Boatswain Mate – Aircraft Handler (ABE) 02/2020 – 02/2022

Assisting with the launch and recovery of aircraft

Spotting and securing aircraft and equipment

Performing crash rescue and crash removal duties in connection with aircraft launch and recovery

Firefighting and damage control duties

Operating and maintaining ground-handling equipment used for moving and hoisting aircraft

WORK EXPERIENCE

FEDEX – Orlando, Florida

Package Handler 06/2019 – 02/2020

Load and unload packages from delivery vehicles

Carry out work in accordance with company policies and guidelines

Work quickly and efficiently while adhering to safety standards

Process workload with minimal supervision

Communicate effectively with relevant personnel to carry out tasks

CONVERGYS CORPORATION – Lake Mary, Florida

Technical Support 03/2017 – 02/2020

Managed questions via phone addressing hardware and software related issues

Diagnosed and initiated a path to resolve various technical issues

Navigated through multiple software systems while assisting customers with finding a resolution

Proactively identified ways to avoid reoccurring customer issues by improving processes, reviewing technical articles and initiated changes.

DISCOVERY COVE – Orlando, Florida

Lifeguard 06/2016 – 03/2017

Supervises swimming activities at the aquatics facility and ensures that policies, guidelines, and safety procedures are followed.

Warns swimmers of improper activities or danger and enforces pool regulations and water safety policies.

Administers first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR and/or artificial respiration, if necessary.

Evaluates conditions for safety and initiates aquatics emergency action plan as required.

AUTOZONE – Orlando, Florida

Sales Associate 08/2015 – 06/2016

Ensures assigned store tasks are completed in a timely manner on assigned shift

Operates cash registers and follows established cash handling procedures

Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs

Utilizes OBDII to read codes from customer's automobiles

Ability to diagnose automobile problems and recommend solutions

L I C E N C E S & C E R T I F I C A T I O N S

CDL – CLASS A Licence

CPR

CIW Internet Business Associate ID 689938

K E Y S K I L LS

TECHNICAL: Computer Proficiency, Microsoft Office Suite, Google Suite, Windows OS, Mac OS, Conference Calling Software (Zoom, Microsoft Teams, Skype), Phone Skills (Voicemail, Forwarding, Hold, Recording)

PROFESSIONAL: Conceptual Skills, Decision-Making, Problem-Solving Skills, Data Entry, Attentive Listening, Empathy, Troubleshooting and Research, Patience, Speed and Efficiency, Positive Attitude, Diplomacy, Communication Skills, Time Management

L A N G U A G E S K I L L S

English – Native/Bilingual (ILR Level 5)

Haitian Creole - Native/Bilingual (ILR Level 5)

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