Concierge, Center Agent, Customer Service
Resume:
Andre Kelly
Apt. *M
Brooklyn, NY *1225
Phone: 347-***-****
Email: *********@*****.***
SKILLS ICD-9/ ICD-10 CPT4 EHR CMS-1500 UB-04 Medicare 80/20 Calculations Customer Service HCPCS Modifiers Accounting Medical Terminology Co-pay collections Account Balancing Patient Charts Insurance Word Processing Records Management Appointment Scheduling Paper Claim submission Financial Management Medical Law and Ethics Electronic Claim Submission Claim Correction (Rejection) EDUCATION Medical Billing and Coding Specialist Certificate 10/2015 TESST College of Technology, Beltsville, MD
CERTIFICATIONS Certified Billing and Coding Specialist through the N.H.A 2015 HIPAA through the Center for Medicaid/Medicare Services 2015 CPR/BLS through the American Heart Association 2015 OSHA through TESST College of Technology 2015 October 2011 to February 2012 311 NYC Call Center Agent
Expedient Staffing Solutions - Manhattan, NY
December 2021 - October 2022
Answered calls for 311 NYC as a Call Center Agent through Expedient Staffing Solutions. Help people by answering 311 NYC calls for NYC residents about various complaints and/or issues that they may have. Helping them to get their issues and complaints attended to by writing reports to the different agencies that can help them resolve their complaints in a polite and courteous manner. Concierge
Planned Companies - Queens, NY
January 2016 to November 2021
Greet tenants in a courteous and Professional manner upon arrival and leaving. Facilitate visitor and delivery check in. Enter package information into BuildingLink system (also use KeyLink). Log maintenance request for tenants. Assist tenants with packages. Writing and emails to tenants when necessary. Keep the lobby area clean.
Medical Biller/Coder
Paraclete Care Internal Medicine Clinic Columbus
February 2015 to October 2016
MD Answered a multi-line telephone, greeted patients in a friendly and professional manner upon arrival, facilitated patient check in, entered insurance information, scheduled patient appointments, performed verification of patient insurance, facilitate and assist with the handing out of required paperwork, assisted with clerical duties such as scanning, filing, faxing, copying Medical Billing and Coding - Lothian, MD
October 2015 to January 2016
Prepare and send out medical claims, answer phones, and other office duties as needed. Clinical Administrative Coordinator
United Healthcare - Elkridge, MD
April 2013 to December 2013
Coordinated and scheduled United Healthcare/ Care Improvement Plus members for house calls with medical personnel. Made 100 + outbound calls a day. Customer service focused. Overcame objections with patients over the phone.
Insurance Agent
Columbian Mutual Life Insurance Company - New York, NY June 2011 to November 2013
Insurance Agent
Monumental Life Insurance Co/Transamerica Waldorf, MD October 2011 to February 2012
Telemarketer/Trainer
United Air Temp - Lorton, VA
April 2008 to August 2011
Auto Salesman
Passport Nissan - Marlow Heights, MD
August 2007 to March 2008
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