Martha A. Horton

716-***-****

adt44x@r.postjobfree.com

Employment History

I & R Specialist 1

VIA of WNY • Buffalo, New York

Sep 2020 - Present • 2.2 Years

Answers inbound telephone calls from parties inquiring about services or information. Provides information and referrals for residents/businesses in specified counties in Western NY. Report / Advocate for callers as required/needed. Provides a third-party answering service for the University of Buffalo & call center representative for 311 Niagara Falls. Maintain confidentiality of client issues and information. Gathers information about resources for individuals and families documenting information using company software program.

Reason For Leaving My passion is to assist others in their time of need with resources that are profitable as much as possible. I am searching for an opportunity to work in the administration area of the healthcare field.

Recruiter / Administrator (Per Diem)

Maintenance & Management Association, LLC • Amherst, New York

Aug 2020 - Sep 2020 • 0.1 Years

Responsible for the hiring process from beginning to end. Placed job postings on various job engines, extract resumes from company email, requested interviews with applicants via email, conducted zoom interviews, determined if applicant moves forward in the job offer process, documented each step on a prepared spreadsheet. Reported all changes, trends, spreadsheet, and document creations with supervisor.

Reason For Leaving Buffalo Public Library called me to return to work in my original part time position. Simultaneously I was offered a position with VIA of WNY as a full time 211 operator and accepted it as a profitable career advancement.

Senior Page

Buffalo & Erie Public Library • Buffalo, New York

Oct 2019 - Apr 2020 • 0.4 Years

Troubleshoots computer and printer issues; instructs patron's and guests on the use of software applications, emails, and internet use. Sorts, shelves, and mends materials using the library's filing systems. Responds to patron's inquiries; explains library policies and procedures; answers basic reference questions; assist patrons to find library resources. Performs related duties as required.

Reason For Leaving Displaced due to the COVID 19 Pandemic

Certified Facilitated Enroller (Outbound Call Representative)

YourCare Healthcare Plan (Currently Molina Healthcare Plan) • Buffalo, New York

Jul 2018 - Jun 2019 • 0.9 Years

Assisted NYS residents with renewing, enrolling, and updating their application for health insurance through the NYS Marketplace application. Accurately enter alpha and numeric data. • Assisted with explaining different healthcare plans to clients and follow up.

Reason For Leaving Completed a one-year assignment for Erie County NY residents.

Data Entry Specialist

Opusing, LLC (Temporary Employment Agency) • Buffalo, New York

May 2018 - Jul 2018 • 0.2 Years

Entered alpha and numeric data into software for various clients. Efficiently with 97% accuracy and 8,700 KPH speed enter correspondence. Assisted with document review prep for HSBC mortgage customers. Performed quality control work for documents.

Reason For Leaving While working with an out-of-state Temporary Agency, I pursued permanent employment. After accepting a part time position with YourCare Healthcare Plan for one year, I ended my temporary position with Opusing, LLC @ Iron Mountain location in Buffalo, NY.

Clerical Data Entry Clerk

NYS Office of Temporary Disability • Buffalo, New York

Oct 2017 - Mar 2018 • 0.4 Years

Prepared source data for computer entry by compiling and sorting information; establishing entry priorities and reviewing data for deficiencies. Verified entered customer and account data by reviewing, correcting, deleting, re-entering data, and combining data. Resolved discrepancies by using standard procedures for resolution. Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintained data entry requirements by following data program techniques and procedures.

permanent employee

Reason For Leaving After I was informed it would be about five years to take the exam required to be considered for full time employment, I decided to pursue other opportunities for employment.

Customer Service Representative/Dispatcher

Medical Answering Services, Inc. • Buffalo, New York

Dec 2014 - Apr 2016 • 1.3 Years

Answered inbound/outbound customer care calls providing transportation for Medicaid enrollees. Scheduled bus cards for the city bus, dispatched taxi, informed of group rides and dispatched ambulances to medical appointments. Effectively resolved customer concerns, using active listening, navigating screens, multi-tasking on the computer. Earned senior privileges to process appointments and resolve conflicts / issues.

Reason For Leaving In an attempt to pursue other opportunities, I accepted a position with the OTDA for NYS with an out-of-state temporary staffing agency.

Telephone Interviewer

Health Research Incorporated • Buffalo, New York

Mar 2014 - Dec 2014 • 0.8 Years

Contacted potential respondents by telephone encouraging them to complete an over-the telephone survey about public health issues concerning smoking cigarettes. Utilized the rules of Scientific Integrity to complete telephone interviews, asking detailed questions ensuring all were answered. Performed data entry of all survey information.

Reason For Leaving I accepted a FT position with Medical Answering Services, Inc.

Personal Attendant & Mental Health Worker I

A&P Service Inc • Tuscaloosa, Alabama

Oct 2012 - Oct 2013 • 1.0 Years

Provided 1:1 monitoring and personal assistance with assigned patient. Assisted with daily living activities as required and maintaining general housekeeping. Monitored patient's activity and behavior in 15- minute intervals while reporting on prepared documents. Reported status to upper management and relief personnel.

Reason For Leaving Relocated to Buffalo, NY (home).

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