Customer Service Medical Office

Omideh Soltanahmadi

* ****** *******, *** ***, Toronto Ontario 647-***-**** ******************@*****.*** End result driven individual, with profound experience of over 5 years in customer service roles. Motivated to work within a team setting, to contribute to the success of daily operations, generate clientele and build rapport with customers, as well as contribute to the attainment of company goals. SUMMARY OF SKILLS & QUALIFICATIONS

Customer driven professional with outstanding customer service skills, able to attend to clients’ needs and inquiries in courteous, and efficient manner.

Ability to demonstrate initiative consistently with commitment to quality service, and going the extra mile for customer satisfaction.

Effective organizational skills, with ability to manage time and prioritize tasks appropriately.

Team player, with ability to work well within a team environment, ensuring individual tasks are completed in timely manner, in order to support colleagues in times of need.

Demonstrated flexibility, reliability, adaptability, energetic and enthusiastic attitude, with positivity, as well as professionalism.

Embraces innovation and change at the workplace, well equipped to perform within diverse work environments and adapt new procedures.

Able to execute excellent communication and problem-solving skills effectively and efficiently.

Willing to learn new skills, open-minded to feedback, and driven to progress professionally.

Committed to producing an inclusive environment, in which colleagues and customers are welcome and valued.

Promotes reliability, empathy, creativity and respectfulness through personal work ethic and values.

Knowledgeable, self-informed, and up to date in health and safety standards and requirements.

Proficient with Office365.

RELEVANT SKILLS & EXPERIENCE

Customer Service

Greeted customers warmly, and continued to assist clients with product information and recommendations, providing excellent customer experience.

Provided general information in person and by phone in a professional and timely manner.

Maintained track of stock and restock needs, ensuring to order all materials required ahead of time to avoid shortages.

Adhered to health and safety regulations at all times, and ensured all spaces were effectively disinfected, cleaned, and sanitized, maintaining safe and sanitary standards.

Customer oriented, going above and beyond to ensure excellent customer service as well as customer experience.

Motivated, driven, and efficient, promoted work with a sense of urgency, and gracious hospitality throughout all tasks and responsibilities.

Promoted daily deals to customers, broadening customers exposure to goods and services, and by so, generating clientele and building rapport with customers.

Performed additional tasks as assigned.

WORK EXPERIENCE

Medical Office Administrator - Dufferin Physiotherapy, North York 2021 – 2022 EDUCATION & CERTIFICATIONS

Medical Office Administration Diploma – CDI College of Toronto 2021 Medical Esthetician Diploma – Anderson College of Toronto 2017 – 2018

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