Customer Service Assistant Manager
Resume:
Passionately oversaw staff development and engagement; in-store
trainer for two years including 2 holiday seasons. Assisting with training new shop managers on branding & ethics. On and off- boarding, monitoring progression of branded training, hosting touch- bases and meetings, creating unique and engaging contests, training others in specialty roles, using performance management tools to set goals & drive success.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Model seamless, branded, 5 star experiences at all times.
Modelled operational excellence as an ops specialist for 1.5 years: shop opening and closing, balancing tills, placing and receiving store orders, leading cycle counts, investigating variances, creating schedules, approving timecards, maintaining visual standards/creating campaign displays, scheduling/communicating with service vendors, monitoring shop social media, adapting to and training team on new rules and regulations as related to COVID-19.
Set & tracked quarterly goals of KPI targets. Consistently top 10 in the region for conversion and average sale.
Cultivated workplace culture that left team feeling not only supported and nurtured but also accountable and challenged.
Passionate about people, community and making the
world a better place. Lifelong learner. Ten years of experience in management, customer service, team
development and training. Skilled at working under pressure and adapting to new situations and challenges to drive results and solve problems creatively. Thrives in any environment where autonomy and creativity are
valued. Driven and motivated. Works well individually or in team settings. Strong interpersonal skills. Effective communicator.
MANAGEMENT TEAM
GREAT BEAR COFFEE
AUGUST 2022-PRESENT
MAY 2022 - AUGUST 2022
PALO ALTO UNIVERSITY
EDUCATION
ABOUT ME
ASSISTANT MANAGER
LUSH COSMETICS
******************@*****.***
Oakland, CA
SEPTEMBER 2019 - APRIL 2022
CONTACT
Stephanie
Phillippe
Expected graduation August 2024
Honoree of Psi Chi (International Honor Society in Psychology 2009-2022
WORK HISTORY
WEST VALLEY COMMUNITY COLLEGE
B.S. Psychology & Social Action
Emphasis in social & behavioral science
PALO ALTO, CA
Assisted in administrative tasks including hiring and creating organizational tools. Weekly meetings with owner to discuss implementation and staff development.
Store merchandising.
Training new staff members.
LOS GATOS, CA
NIGHT DIRECTOR
GREAT BEAR COFFEE
LOS GATOS, CA FEBRUARU 2014 - DECEMBER 2018
GAME MANAGER/INFO BOOTH
DEVELOPER WEEK NYC
Provided customer service to and anticipate needs of guests. Worked closely with event organisers to maintain a working knowledge of everything happening at the conference to direct people accordingly.
Assisted patrons with navigating the event application & distributing prizes and awards.
Took daily inventory of stock.
Set up and take down of booth each day.
OCTOBER 2016
PHOTOGRAPHER
BROOKLYN, NY
PICTURE PEOPLE
SAN JOSE, CA SEPTEMBER 2013 - DECEMBER 2013
Tasked with taking portrait style photographs for variety of different people and occasions (maternity, graduation, school, engagement, babies, siblings, families, pets) and also selling photography bundles to customers.
Set up and took 15 different shots on three different backgrounds in 30 minutes.
Within two months, became second best-selling photographer in store and was asked to stay past seasonal role. Unfortunately, Picture People then lost their lease in mall.
A.A. Liberal Arts
Key holder position. Oversaw shop opening and closing and delegation of tasks as well as training new staff on operational and customer service standards.
Made expertly crafted beverages & emotively describe various drinks, food and in-house roasted coffee to inquiring guests.
Part of the "drink patrol;" tasked with overseeing that gourmet drinks are made to standard at all times.
Handled ordering and inventory during an entire holiday season while boss was on maternity leave.
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