Assistant Manager Customer Service
Resume:
Priscilla Johnson
Raleigh, NC *****
***********************@***********.***
Willing to relocate: Anywhere
Work Experience
Store Manager
Goodwill Industries - Cary, NC
November 2021 to Present
• Managed all aspects of running store
• Hired and trained 10 employees
• Handled all staff members' scheduling
• Motivated entire team
• Handled product placement, display, and visual merchandising standards
• Assigned staff members promotions
Store Manager
Shoe Dept.Encore - Raleigh, NC
November 2020 to November 2021
1. Take care of the store
2. Supervisor over 15 employees and two key holders 3. I. Receive shipment and send out shipment
4. I do all hiring paperwork
5. Take money to bank
6. Work a long side sistered manager on improvements for the store Assistant Manager
Dunham's Sports Shelby NC - Shelby, NC
June 2014 to November 2020
Monitored employee performance and developed improvement plans.
● Supported staff development and goal attainment by focusing on skill development and job satisfaction.
● Offered hand-on assistance to customers, assessing need maintaining current knowledge of consumer preferences.
● Assessed job applications and mad hiring recommendations to bring in top candidates for key vacancies.
Key Holder
Dunham's Sports Shelby NC - Goldsboro, NC
June 2012 to May 2014
Worked with all customers to understand requirements and provide exceptional customer service. Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Teacher
Nellis Child Care Center
March 2009 to June 2012
Lead Teacher with one other person and 20Kids
● Put together lesson plan for each day. Held meeting with parents.
● Maintain files on each child
Education
Associate's degree
High school diploma or GED
Skills
• Staff Management, Employee Scheduling, Staff supervision, Training, Resolving Issue. Working with customers. Opening and Closing the store,
• Assistant Manager Experience
• Cash Handling
• Conflict Management
• Inventory Control
• Management
• Merchandising
• Retail Management
• Store Management Experience
• Pricing
• Sales Management
• Planograms
• Negotiation
• Sales
• Loss Prevention
• Recruiting
• Interviewing
• Human Resources
• Administrative Experience
• Payroll
• Microsoft Word
• Retail sales
• English
• Customer service
Certifications and Licenses
Child Development Associate Certification
First Aid Certification
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