Customer Service Supervisor

ALICIA BERRYHILL

***** ********** **, ****** ****, FL, 34610 • 1-727-***-**** • ***************@*****.*** Very well respected young woman looking to help every person in the world, any way possible. Very Dedicated and Reliable looking to work my way up in the world, to make an impact.

Dusting

Food service background

Hospitality background

Housekeeping

Communication skills

Expense control

Creative problem solving

Stocking bathrooms

Sorting and washing laundry

Customer-oriented

Lead development

Customer service

Hardworking

Physically strong

Self-directed

Multi-Task Management

Scheduling

Sales

Organized

Customer satisfaction

team player

fast learner

Motivated

Hardworking

Exceptional time management

Excellent computer skills

High School Diploma - 2017

Hudson High School - Hudson, FL

Medical Assisting - Some college (No degree)

Keiser University Tampa - Tampa, FL

Made deans list 2 semesters

had to stop due to family issues

Housekeeper - May, 2013 to September, 2014

Healthcare Consultant - Hudson, FL

Removed bed sheets and towels from rooms and used pre-treater prior to washing to restore all linens to pristine condition. Moved chairs, desks, and beds around rooms to clean behind and underneath furniture. Removed waste paper and other trash from premises to designated area. Cleaned and stocked rooms per day by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items. Used a cloth to dust picture frames and wall hangings. Cleaned the walls, carpets, and light fixtures on the spot. Professional Summary

Skills

Education

Work History

Customer Service Supervisor - May, 2014 to June, 2021 Walmart Supercenter - Hudson, FL

Was in charge of a team of many customer service representatives who assisted customers. Oversaw the training and mentoring of new team members in order to increase productivity, accuracy, and customer service. Instructed team members on how to provide friendly, professional service while adhering to established service models. Oversaw day-to-day customer service operations in order to provide direction to employees and boost productivity. Gathered and analyzed customer feedback data in order to come up with new strategies and corrective actions. Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. Resolved issues that customers might encounter.

Customer Service - January, 2020 to January, 2021

Circle k - Springhill, FL

Checked customer prices and processed sales by scanning barcodes. Help customers with their general problems.

Double-check promotions and discount policies, as well as follow up on money transfers and customer debts. Helped customers sign up for store loyalty programs and explained the benefits in detail. I'm restocking inventory and coordinating with coworkers. Tester - May, 2021 to Present

Perich Eye Center - New Port Richey, FL

Created descriptive, concise, and useful defect reports and quality standards to highlight the testing process. take pictures of patients eyes

help the dr do what he needs

Cashier of the month

Deans list (Two semesters)

Certifications

Accomplishments

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