Client Coordinator
Resume:
Julie Clemente
Buckeye, Arizona
*************@*****.***
Authorized to work in the US for any employer.
Work Experience
Senior Care Coordinator
Davenport, IA
May 2018 to November 2022
• Assist with dressing, showering, toileting, feeding, transferring, provide assistance for balance during ambulation, Transportation, Housekeeping, Errands, Meal Planning and Preparation.
Resin for Leaving: Returned to Arizona
Client Coordinator
Imagine the Possibilities - Bettendorf, IA
May 2018 to November 2022
• Developed Client Plans
• Analyzed Behavioral Trends
• Established Client Progress Goals
• Managed and Administered Medications
• Attended Quarterly Plan Analysis Meetings
• Provided Direct Care for Clients
• Conducted Employee Management, Scheduling and Coaching
• Interviewed and Hired Employees
• Monitored and Scheduled Employee Training
• Performed On Call Duties
• Maintained Authorizations
Client Coordinator
Imagine Support Services, LLC/PWC - Buckeye, AZ
November 1999 to May 2018
Client and Employee Manager for HCBS agency contracted through the State of Arizona's Division of Developmental Disabilities.
• Ensured consumer and guardian participation in development of service plan and personal futures plan.
• Accounting/Billing and Authorization management
• Coordinated scheduling of team meetings (times, dates, locations, etc.).
• Scheduled screening for program vacancies.
• Developed wait list for potential consumer vacancies.
• Developed and implemented service plans.
• Monitored to ensure all service sites delivered services in accordance with contractual, legal and regulation requirements.
• Monitored all incident reports to ensure patterns of incidents were addressed.
• Shared all incident reports with appropriate external agencies when necessary and appropriate.
• Developed Plan of Correction.
• Monitored, implemented, and supervised delivery of service plans and personal futures plan and training of staff.
• Ensured all written training programs were implemented and revised as needed.
• Documented consumer progress or regression.
• Maintained Employee and Client records.
• Oversaw/participated in the hiring process of all assigned positions.
• Ensured all assigned staff received training and supervision as needed to meet performance expectations.
• Maintained and monitored training reports to ensure timely training of staff for all assigned service sites.
• Prepared for, attended, and participated in State meetings for Clients.
• Established, monitored, implemented, and trained employees in Habilitation Life Skills Goal Program. Education
Reason for Leaving: temporarily relocated to Illinois to care for a family member
Associate's degree
Glendale Community College - Glendale, AZ
Associate's degree
Rio Salado College - Tempe, AZ
Certifications and Licenses
Illinois Fingerprint Clearance Card
Mandatory Reporting Certification
HIPAA Training
Certification in Computer Usage and Technology - Levels I & II
Skills
* Client Assessments
* MS Word documents — Expert
*Expert Knowledge of various Microsoft Word features, functions, and techniques
Expert Knowledge in Microsoft Excel features, functions, and formulas
Customer service — Proficient in
Identifying and resolving common customer issues
Administrative assistant/receptionist — Highly Proficient in
Using basic scheduling and organizational skills in an office setting
Accounting skills: Bookkeeping — Familiar with calculating and determining the accuracy of financial data.
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