Customer Representative Service

IMANI NELSON

*** ******** ****** ****** ****** **305 347-***-****

**************@*****.***

OBJECTIVE:

A DYNAMIC, HIGHLY ENTHUSIASTIC AND MOTIVATED INDIVIDUAL, OFFERING OUTSTANDING ANALYTICAL AND PROBLEM SOLVING SKILLS TO INCREASE EFFECTIVENESS AND PRODUCTIVITY WITH A SUCCESSFUL TRACK RECORD IN CUSTOMER SERVICE

Experience

Family Dollar Cashier

November 2018- December 2020

•Assisting customers to a section to get exactly what they are looking for

•Cleaning out and maintain inventory at the end of every shift

•Greeting customers when they enter and leave

•Counting my draw register at the end of my shifts

•Scanning customers when they we’re ready to purchase a item.

National grid customer representative

October 2021- august 2022

•Manage customer accounts for bills gas service and payments etc

•Offer payment arrangements, balance billing and energy affordability program (EAP) for any customer financial issues

•Report any gas emergency calls to dispatch

•Use salesforce (CRM) to make appointments for customer gas services (on or off)

•Handled inbound calls

SKILLS

•Hospitality

•Salesforce

•Great communication

•Computer skills

•Customer service

•customer service system

•electrical engineering

Education

Curtis High School

September 2014- June 2018

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