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Case Manager Customer Service

Location:
Midwest City, OK
Posted:
December 16, 2022

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Resume:

Tara Gray

Oklahoma City, OK *****

adt3p9@r.postjobfree.com

+1-405-***-****

Professionally trained RN with 10+ years of nursing experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Authorized to work in the US for any employer

Work Experience

RN Administrator

Elison Independent Living of Statesman Club - Oklahoma City, OK November 2021 to Present

Oversee and manage employees that provides home health services to residents. Supervise employees, implement policies, manage executive agency functions and maintain compliance with federal, state and local regulations. Coordination of care amongst ED, families of residents and providers. Medication management, monthly in-services, quarterly QAPI meetings, manage budget margins, and monthly invoices for residents.

Home health PRN RN

All About Caring Home Care Inc. - Midwest City, OK August 2019 to Present

Performs nursing assessments and develops, implements and evaluates plans of care with the physician, pt and caregivers per agency policy and procedure. Responsible for recertifying patients per Medicare guidelines, perform SOC, discharging patients and resumption of care while in coordination with team and physicians. IV infusions, wound vacs, medication administration, continuous education provided. Supervision over LPN and CHHA. Care plan updates throughout patient HH services.

PRN RN

CENTRIC HOME HEALTH - Shawnee, OK

June 2021 to July 2022

Performs nursing assessments and develops, implements and evaluates plans of care with the physician, pt and caregivers per agency policy and procedure. Responsible for recertifying patients per Medicare guidelines, perform SOC, discharging patients and resumption of care while in coordination with team and physicians. Supervision over LPN and CHHA Weekly case conferences with team to discuss care for patients. Continuous care plan updates. Experience with psychiatric patients and medications to treat behaviors. Performs labs draws, IV infusions, wound vacs, Foley catheters, monitor FSBS, insulin injections. RN Admission Nurse/ Case manager

Accentra Home Health and Hospice - Edmond, OK

July 2018 to March 2021

Assess, develop, implement and evaluate a comprehensive POC through multidisciplinary care team. Work closely with health care providers to facilitate and coordinate efficient, effective and quality healthcare. Perform hands-on nursing care by utilizing the nursing process to achieve quality outcomes for patients. Weekly interdisciplinary meeting with medical directors to discuss patient prognosis and treatment. Care plan updates throughout pt services. Supervision of social worker, chaplain and HHAs, documenting observance of care and enforcing changes as needed. Admissions of new clients by reviewing records and providing patient-centered care that focuses on clients medical needs as well as the effects of the illness. Serve as the patient and family advocate with respect to patient’s right to privacy by protecting confidential information.

RN Case Manager Hospice

PCH - Edmond, OK

October 2016 to July 2018

Manage a caseload of approx 16 patients depending on census at any given time. Develop and implement individualized care plan for each hospice patient. Manage care from admission to discharge/ death including patient assessments, care planning, education an support for pt and family. Weekly interdisciplinary meeting with medical directors regarding patients condition, treatment and POC. Supervision over LPN, HHA, chaplain and MSW. Efficient in time management and independent decision making with the patients best interest in mind.

PRN RN Case Manager

Good Shepherd Hospice - Oklahoma City, OK

April 2016 to October 2016

Responsible for continuous review of all aspects of every patient. Complete initial assessment of patient and family to determine needs. Initiate plan of care and makes necessary revisions as patient status and needs change including family and patient in planning process. Administra tion of medications and treatments as prescribed by physician. Provides supervision of LPN's and home health aides. Communicate with team leader on regular basis to coordinate the care plan. Full Time ER RN

Alliance Health Midwest - Midwest City, OK

January 2016 to October 2016

Assess the patient's health, detect changes in symptoms and know when action is necessary.

Attention to detail when administering medications, providing skills such as starting IV's, catheters. Being organized while caring for multiple patients with different needs, stages of health and risks. Caring for patients during urgent, life-or-death situations and staying calm. Communication directly with patients who are scared, in pain, or in shock. Answering family and patient questions to keep everyone calm and help them understand the situation. Full Time LPN

Pediatric Neurology/ neurosurgery - Oklahoma City, OK October 2012 to December 2014

Triaged and assessed pediatric patients being treated for epilepsy, migraines, developmental delay, sleep disorders, brain tumors, hydrocephalus, concussions, and TBI. Excellent communication with parents who need questions answered about their child's diagnosis,

medications, pre-op, post-op

expectations. Assist providers with lumbar punctures while keeping g the patients and parents calm and informed of procedure. Medication refills, prior authorizations for medications, frequent communication with providers for effective treatment plans. Full Time LPN

Urgent Care - Midwest City, OK

January 2011 to October 2012

Assess and triage patient appropriately based on acuity. Educate patient/family about diagnostic procedures, medications, nutritional

maintenance of health and wellness. Make referrals as needed and communicate with patient the need for the referral. Performed in facility UA, blood labs, strep and flu tests, mono testing, TB tests, x-rays. Provided wound care, splinting, and medication administration. Educated patient/family on discharge instructions. Education

Associates in Liberal Studies

Rose State College

2008

Associate in Science in Nursing RN

Rose State College - Midwest City, OK

RN

Nursing Licenses

RN

Expires: February 2024

State: OK

Skills

• catheters. (7 years)

• RN (5 years)

• wound care (5 years)

• Home Health (3 years)

• Utilization Management (6 years)

• Care Management (7 years)

• Emergency Room (1 year)

• EMR Systems (10+ years)

• Vital Signs (10+ years)

• Medication Administration (10+ years)

• Patient Care (10+ years)

• Medical Imaging (1 year)

• Phlebotomy (10+ years)

• Experience Administering Injections (10+ years)

• Venipuncture (7 years)

• Managed Care (5 years)

• Nursing (10+ years)

• Triage (5 years)

• Hospice Care (5 years)

• Nurse Management (6 years)

• Hospital Experience (1 year)

• Case Management (6 years)

• Critical Care Experience

• Home care (6 years)

• Acute care

• ICD-10 (6 years)

• Supervising experience (6 years)

• Caregiving (10+ years)

• Management (6 years)

• Microsoft Excel (5 years)

• Microsoft Powerpoint

• Customer service

• Laboratory experience

• Teaching (7 years)

• Insurance verification

• Memory care

• English

• Assisted living

• Computer skills (10+ years)

• Care plans

• Time management

• Communication skills

Certifications and Licenses

ACLS

February 2021 to February 2023

CPR/BLS

September 2021 to September 2023

BLS Certification

Home health Administrator

May 2022 to May 2024

Assessments

Clinical judgment — Highly Proficient

September 2019

Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

RN, Case Management

SKILL HIGHLIGHTS

Proficient in axxess, kantime, consolo, kinnser/ wellsky, and AloraPlus charting systems Enthusiastic caregiver

Trained in in- and out-

patient care Triage/

discharge patients

Wound care/wound vacs

IV infusions

Efficient in starting IVs,

foley/straight catheters,

blood draws, wound care, x-

rays Medication

administration Provide safe

and compassionate care Work

with minimal supervision,

flexible, assertive and

organized.



Contact this candidate